Jatin Kumar
Fleet Supervisor – Logistics / Operations
Dubai
Summary
Highly motivated and results-driven Warehouse & Fleet Supervisor with over 3 years of experience in logistics, warehouse operations, fleet coordination, and team management across Amazon, Noon, and other e-commerce environments. Skilled in optimizing operational workflows, managing overseeing rider/ fleet activities, and ensuring strict compliance with SOPs and safety standards. Proven track record in leading high-performing teams, improving operational efficiency, seeking to contribute strong leadership and operational expertise to a growth-focused logistics organization.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Fleet Supervisor – Operations / Logistics
Noon Minutes Dark Store Project
09.2025 - Current
- Supervise daily fleet operations including dispatching, routing, rider allocation, and workload distribution
- Monitor rider attendance, daily performance, order completion, and compliance with SOPs
- Conduct onboarding, training, and briefing sessions for new riders to ensure operational readiness
- Ensure adherence to safety protocols, company policies, and performance guidelines
- Prepare daily and weekly reports for management on productivity and dashboard KPIs
- Handle disciplinary actions for non-reporting misconduct and absconding cases
Fleet Supervisor – Operations / Logistics
Amazon Dark Store Project
10.2024 - 08.2024
- Oversee daily last-mile delivery operations from the dark store, ensuring on-time dispatch and service-level adherence
- Manage fleet deployment, route planning, and resource allocation to meet demand and SLA targets
- Drive training and coaching on SOPs, customer experience, and compliance policies
- Ensure adherence to Amazon SOPs, road safety rules, and legal & regulatory requirements
- Implement performance improvement plans and corrective actions for low performers
- Conduct daily briefings, attendance tracking, shift scheduling, and roster planning
Warehouse In - Charge - Operations
Way to Ecommerce
09.2022 - 09.2024
- Directed warehouse operations ensuring adherence to safety and quality protocols.
- Achieved team KPIs by tracking performance metrics and implementing productivity strategies.
- Oversaw order processing, packing, and dispatch, ensuring 100% accuracy in deliveries.
- Ensured excellent customer service by resolving issues promptly and effectively
Customer Care Executive (Uber – International Process - USA)
Teleperformance
01.2019 - 12.2021
- Delivered exceptional customer support and resolved high-volume international inquiries.
- Maintained top-tier performance in ticket handling and service quality metrics.
- Trained and supported new employees through shadow sessions to ensure process readiness
Security Supervisor
Transguard Group LLC (Dubai Parks & Resorts)
01.2016 - 12.2019
- Ensured guest and staff safety across Riverland & Bollywood Parks.
- Coordinated with local authorities and handled incident investigations efficiently.
- Provided first aid and emergency support as part of crisis response protocols
Education
Bachelor's Degree - Hotel & Motel Management
C.I.H.M.
Chandigarh, India 04.2001 -
A-Levels (12th Grade) - undefined
Lala Laj Pat Rai High School
Punjab, India01.2008
Skills
MS Office & Logistics portal
Achievements & Extra Activities
- Awarded Employee of the Month by Way to Ecommerce in (2023) and recognized as best supervisor by Amazon in 2024 for outstanding operational performance, leadership, and delivery metrics
- Led 200+ onboarding shadow sessions for new hires to improve training efficiency
- Recognized for consistent performance and team leadership across logistics operations
Timeline
Fleet Supervisor – Operations / Logistics
Noon Minutes Dark Store Project
09.2025 - Current
Fleet Supervisor – Operations / Logistics
Amazon Dark Store Project
10.2024 - 08.2024
Warehouse In - Charge - Operations
Way to Ecommerce
09.2022 - 09.2024
Customer Care Executive (Uber – International Process - USA)
Teleperformance
01.2019 - 12.2021
Security Supervisor
Transguard Group LLC (Dubai Parks & Resorts)
01.2016 - 12.2019
Bachelor's Degree - Hotel & Motel Management
C.I.H.M.
04.2001 -
A-Levels (12th Grade) - undefined
Lala Laj Pat Rai High School