JAUME PUIG GINESTA

Financial Product Management: Specialist in the marketing of asset products (loans, mortgages) and liability products (deposits, structured products, and global investment funds), with access to an open portfolio that allows offering any fund in the market, maximizing profitability and diversification according to the client’s profile.

Strategic collaboration with law firms: Support to legal firms in client onboarding and bank account opening, mainly for Golden Visa clients through real estate or financial investments. Full management of client presentations, virtual meetings, explanation of banking services, investment solutions, payment processes, and KYC requirements.

Portfolio management and growth: Strategic management of a portfolio of over 300 clients, with a focus on loyalty, service excellence, and the proactive identification of new business opportunities, consistently exceeding established targets.

Credit evaluation and risk management: Analysis and approval of loan and mortgage applications, applying rigorous assessment criteria and risk policies to ensure the financial security of both the client and the institution.

Off-balance-sheet product marketing: Generation of additional income through the sale of insurance and other complementary financial products, providing comprehensive and tailored solutions for each client.

Personalized advisory: Provision of comprehensive financial advice, with a strong ability to design tailored solutions ranging from international investment products to traditional banking services, always adapted to the client’s objectives and risk profile.

Customer experience focus: Total commitment to detail and service excellence, with a proactive and approachable attitude that ensures maximum client satisfaction and a distinctive personalized service experience.

• Financial product management: Specializing in the marketing of asset (loans, mortgages) and liability products (investment funds, portfolios, structured financial products and deposits), maximizing profitability and diversification of the client portfolio.
  
• Marketing of off-balance sheet products: Increasing revenues through the sale of insurance and other off-balance sheet financial products, offering comprehensive solutions tailored to customer needs.
• Portfolio management and growth: Strategic management of a portfolio of 250 clients, focused on expanding existing relationships and capturing new opportunities, consistently exceeding growth objectives.
  
• Credit evaluation and risk management: Approval of credit and mortgage applications, ensuring compliance with corporate policies and minimizing risks, with efficient credit risk management.
• Business development: Identifying new business opportunities and representing the bank at community events, generating valuable contacts and expanding the portfolio through a network of strong business relationships.
• Personalized advice: Provision of tailored financial advice on investment products, loans and mortgages, with a clear focus on maximizing value for the client and tailoring to their specific needs.
• Communication skills: Expert in effective and persuasive communication, able to convey the benefits of complex products in a clear manner, facilitating decision making and promoting a high level of customer satisfaction.

• Over the counter operations management: Daily handling of financial transactions, including receipt of receipts, cash delivery, bank transfers and tax payments, ensuring accuracy and customer satisfaction.
• Commercial activity: Promotion and sale of banking products to customers, identifying opportunities to offer financial solutions that meet their needs.
  
• Cash count and control: Responsible for daily cash count, ensuring control and accuracy of cash movements, with effective management of operational incidents.
  
• Multi-channel customer service: Resolution of queries and management of incidents both at the counter and by telephone, offering quick and effective solutions to customers.
  
• Administrative management: Carrying out administrative tasks, such as filing documentation, entering data into internal systems and keeping bank records up to date.
  
• Incident management: Identifying and resolving incidents within the operations area, ensuring that all processes comply with internal and external regulations.

• Sales promotion: Implementation of promotional techniques to increase sales and achieve business objectives.
  
• Customer service: Personalized advice, recognizing and addressing customer needs to improve satisfaction and loyalty.
  
• Product selection: Guidance to customers in choosing appropriate products, increasing sales effectiveness.
  
• Inventory management: Stock control through computer systems, carrying out inventories to ensure product availability.

• Sales strategies: Implementation of techniques to increase sales and achieve established goals.
  
• Customer Service: Provide personalized advice, identifying and addressing customer expectations.
  
• Product orientation: Assisting customers in selecting appropriate products to enhance their experience.
  
• Inventory control: Monitoring inventory through computer systems, ensuring continuous product availability through periodic inventories.