javed choudhary

• Explain the benefits of adapting ADDC's new technology.

• Manage workforce management system

• Address emergency / critical cases

• Assess and present the emergency reports for water and electricity to senior management.

• Establish a robust process for the resolution of critical and high-value cases.

• Support the MIS system for the Abu Dhabi municipality

• Handle stakeholder's communication and present business reports Major accomplishments: Trained and Certified in Customer Caring and Billing (CC & B)

•Maintained the highest standards of customer service for visitors

• Generated revenue by meeting sales targets for tickets and merchandise

• Managed multiple communication channels - Voice, Email, and Chat

• Keep updated with any changes and improvements to the Expo 2020 service and products.

• Introduced new ideas to improve customer satisfaction and revenue

• Successfully improved customer satisfaction scores.

• Looking after all the aspects related to the Ticketing i.e., Ticket Refunds, Issuance, Reissuance, and Cancellations.

• Complete all flight disruption activities, including flight delays, and schedule changes, and maintain all with the agreed service level

• Trained new joiners and monitored their on‑job performance.

• Supported Etihad Airways travel partners for their travel arrangements.

• Provided cross-functional support to other departments. Major accomplishments:

• Consistently achieved sales targets with high quality.

• Assisting all live cases escalated from the CEO desk and VIP team.

•Provide end-to-end travel services, including flight bookings, hotel bookings, visa processing and transportation.

• Looking after all the aspects related to the Ticketing i.e., Ticket Refunds, Issuance, Reissuance, and Cancellations.

• Reach the revenue and profit targets • Intermediary for Medical Approvals between the passenger and the EY medical team.

• Resolved bookings or reservations queries.

•Assist online community team with all related queries

• Provided various options to upgrade with additional services or special packages, such as tour tickets, travel insurance, seats/accommodations. Major accomplishments:

• Track major customer complaints and report to the supervising colleague.

● Managed reservations for customers based on their budgetary allowances.

● Suggested local tourist attractions and places of interest.

● Achieved sales targets

● Co‑ordinated with sales & business teams

● Resolved bookings or reservations queries.

● Promoted reservation services.

● Provided various options to upgrade with additional services or special packages, such as tour tickets, travel insurance, seats/accommodations.