Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Javed Raza Ansari

Dubai

Summary

Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.

Overview

12
12
years of professional experience

Work History

Freelancer

Own Business
01.2019 - Current
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Optimized project efficiency by creating and implementing effective task management strategies.
  • Increased revenue through successful marketing campaigns for various clients.
  • Strengthened client relationships with consistent communication and timely project updates.

Customer Service Representative

Allsec Technologies Pvt. Ltd.
06.2016 - 03.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Business Development Manager

Presidium Breweries Pvt. Ltd.
02.2012 - 04.2015

I was taking care of three companies under this name. One of them was Presidium Breweries. I was assigned a role of taking care of old clients and generating new business as well. I had to take care of all the files and had to manage all the tasks given at the time.

Education

Diploma - Mechanical Engineering

Marathwada Institute Of Technology
Delhi, India
04.2010

High School Diploma -

NIIT
Delhi, India
06.2007

No Degree - Secondary Education

Holy Convent Sr. Sec. School
Delhi, India
03.2007

Skills

  • Online Tutoring
  • Customer Support
  • Project Management
  • Sales Strategy
  • Project Planning

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Urdu
Elementary (A2)

Timeline

Freelancer

Own Business
01.2019 - Current

Customer Service Representative

Allsec Technologies Pvt. Ltd.
06.2016 - 03.2018

Business Development Manager

Presidium Breweries Pvt. Ltd.
02.2012 - 04.2015

Diploma - Mechanical Engineering

Marathwada Institute Of Technology

High School Diploma -

NIIT

No Degree - Secondary Education

Holy Convent Sr. Sec. School
Javed Raza Ansari