Jawad Akhtar
Dubai
Summary
To pursue a challenging career in a prestigious organization having attractive working environment, prospects of learning and growth, in line with educational qualification, skill, proficiency, experience and to utilize my capabilities to the fullest to improve and excel.
Overview
5
5
years of professional experience
Work History
Consultant Processor Associate
Emirates NBD Global Services LLC
02.2023 - 04.2025
- Loan Processing Expertise: Extensive experience in processing personal, and Auto loans (LPO), ensuring complete and accurate documentation.
- CRM Systems Proficiency: Adept at using CRM software to manage customer data, track interactions, and streamline loan application workflows.
- Compliance Knowledge: Familiar with banking regulations, including KYC, AML, and other lending policies specific to ENBD.
- Data Integrity and Accuracy: Ensuring precision in application data and documentation to meet regulatory standards and avoid processing delays.
- Documentation: Skilled at compiling and reviewing required loan documents and verifying the completion of all forms in compliance with policies.
- Process Optimization: Focused on enhancing loan processing efficiency and reducing turnaround times.
- Technical Proficiency: Well-versed in CRM systems, MS Office Suite, and banking software.
- Coordinating with the Sales Team: Assisting the sales team in understanding product details, eligibility criteria, and loan terms to enhance their client engagement and conversion rates. Providing timely feedback and updates on customer loan statuses to the sales team, enabling them to manage client expectations effectively.
- Coordinating with Credit Analysts, Team Leads, Managers, and Disbursal Unit for Fast Processing: Liaising with credit analysts to ensure quick and accurate assessments of loan applications, addressing any discrepancies or missing information to avoid delays. Working closely with team leads and managers to streamline processes and resolve escalated cases that require urgent attention or approval.
- Supporting in Training New Staff: Training on loan products, terms, and customer-specific options. Teaching how to use loan processing softwares and systems effectively. Successfully trained new staff on CRM and loan processing systems, contributing to improved operational efficiency.
- Collaborated with cross-functional teams, including sales, credit analysts, and disbursal units, to expedite loan approvals and processing.
Field Compliance Officer
Solochoicez
06.2021 - 07.2022
- Manage large amounts of incoming calls.
- Identify and assess customers' need to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using he right method/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solution and alternatives within the limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Data Entry work.
IT Support Engineer
360 Technologies
12.2019 - 09.2020
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Information Technology
The University of Agriculture Peshawar
Peshawar, Pakistan02-2019
Skills
- Positive Attitude
- Hard working
- Self confidence
- Time management
- Continuous personal development
- Active Listening
- Capacity to absorb pressure
- Risk analysis
- Presentation
- Negotiation
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Pushto
Bilingual or Proficient (C2)
Timeline
Consultant Processor Associate
Emirates NBD Global Services LLC
02.2023 - 04.2025
Field Compliance Officer
Solochoicez
06.2021 - 07.2022
IT Support Engineer
360 Technologies
12.2019 - 09.2020
Bachelor of Science - Information Technology
The University of Agriculture Peshawar
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