Intern
it support
Ajman
07.2023 - 09.2023
- Tested application compatibility with various operating systems prior to installation on client machines.
- Maintained accurate records of all customer interactions using ticketing system software.
- Provided remote support for users located offsite via telephone or online chat services.
- Developed and provided user training for basic hardware and software use.
- Conducted evaluations and contributed to in-depth investigations of operations.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Liaised with technical team to diagnose and resolve customer inquiries.
- Collected, analyzed and reported on data for use in operational planning.
