JAWAD ULLAH
Bur Dubai,Dubai
Summary
Experienced professional with extensive expertise in travel insurance, customer service, and global distribution systems, including Amadeus, Sabre, and Galileo GDS. Proficient in managing airline and accommodation reservations, itinerary planning, and handling amendment and cancellation processes with precision. Skilled in refund and exchange processing, CRM software use, and delivering seamless client experiences across multilingual environments. Adept at leveraging advanced computer reservation systems to optimize operational efficiency while maintaining a strong focus on customer satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Travel consultant
EASY LINK TRAVEL AND TOURISM
Bur Dubai, Dubai
10.2023 - 04.2024
- Developed customised travel itineraries based on clients' preferences and budget requirements.
- Researched and recommended suitable accommodation options to enhance clients' holiday experiences.
- Coordinated travel arrangements including flights, transfers, and excursions for seamless client journeys.
- Communicated effectively with clients to resolve queries and provide updates on travel plans.
- Collected feedback from clients post-travel to improve service offerings and client satisfaction.
travel consultant
PAK ROYAL AVIATION
KARACHI, PAKISTAN
07.2018 - 09.2022
- Advised clients on travel destinations, ensuring personalised itineraries met their preferences.
- Coordinated travel arrangements including flights, accommodation, and transport services for clients.
- Researched and evaluated holiday packages, providing informed recommendations to enhance client experiences.
- Managed client inquiries and complaints, ensuring high levels of customer satisfaction throughout booking process.
- Developed and maintained relationships with suppliers and vendors to negotiate competitive rates and services.
- Assisted clients in obtaining necessary travel documentation, including visas and travel insurance.
- Verified customer passports and documentation to travel.
Education
High School Diploma - PRE MEDICAL
JAMIA MILLIA DEGREE COLLEGE
PAKISTAN 01.2020 - 04.2022
Skills
- Travel insurance knowledge
- Computer reservations systems
- Airline reservations systems
- Customer Service
- Refund and exchange processing
- Accommodation reservation management
- Amadeus software
- Sabre
- CRM software use
- Itinerary planning
- Galileo GDS
- Global Distribution System knowledge
Languages
Urdu
Fluent
English
Upper intermediate
Punjabi
Beginner
Hindi
Beginner
Affiliations
- TRAVELLING
- CRICKET
Accomplishments
- Awarded by Easylink Tourism for meeting and exceeding target goals.
Certification
BASIC RESERVATION AWARD FROM SABRE
BASIC RESERVATION AWARD FROM AMADEUS
References
References available upon request.
Timeline
Travel consultant
EASY LINK TRAVEL AND TOURISM
10.2023 - 04.2024
High School Diploma - PRE MEDICAL
JAMIA MILLIA DEGREE COLLEGE
01.2020 - 04.2022
travel consultant
PAK ROYAL AVIATION
07.2018 - 09.2022