Jawad Zbair
Dubai
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Expo 2020 Dubai, Guest Experience Hosts
The Hostess Agency (THA)
Dubai
10.2021 - Current
- · Offer consistently professional, friendly, warm and engaging service
- · Approach proactively guests providing them with details related to particular pavilion
- · Assure well-being of all guests by maintaining close, friendly, yet discrete contact
- · Strive to anticipate client needs wherever possible and react to these to enhance client satisfaction
- · Proactively gather and record guest’s feedback to supervisors and act upon them whenever known
- · Control and monitor guest flow
- · Assist around different areas and are flexible
- · Ensure safety of visitors at all times
- · Operate in safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve environment
- · Observe cleanliness and maintenance of pavilion and reporting in case of any issue
- · Comply with EXPO 2020 health and safety policies and procedures
Real Estate Agent
Stones Star Internationale Real Estate
Dubai
07.2020 - 08.2021
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Used NTREIS and other realtor databases to find properties for clients.
- Reviewed market research data and changed sales plans accordingly.
- Maintained connections with clients to encourage repeat business and referrals.
- Represented buyers and sellers of developed and undeveloped properties.
- Assisted clients in financial planning for purchase.
- Liaised between buyers and sellers to provide positive experiences for both parties
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results
- Maintained inventories and records of sales collaterals and closings
Supervisor
The food squar resturant
Dubai
12.2019 - 10.2020
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year
- Maintained compliance with company policies, objectives and communication goals
Call Center Agent
Sitel
Rabat
08.2018 - 10.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services and company information.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Recommended products to customers, thoroughly explaining details.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
Education
Degree in English Language And Linguistics -
University Ibn Tofail
Kenitra, Morocco05.2018
High School Diploma -
Ibn Abad High School
Kenitra, Morocco08.2015
Skills
- Guest experience management
- Guest experiences
- High exposure claims experience
- Experienced in word , excel , powerpoint
- Food experiences
- Market research experience
- Guest inquiry resolution
- Multi-channel marketing experience
- Guest seating arrangements
- Office management experience
- Guest seating arrangements
- Office management experience
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Expo 2020 Dubai, Guest Experience Hosts
The Hostess Agency (THA)
10.2021 - Current
Real Estate Agent
Stones Star Internationale Real Estate
07.2020 - 08.2021
Supervisor
The food squar resturant
12.2019 - 10.2020
Call Center Agent
Sitel
08.2018 - 10.2019
Degree in English Language And Linguistics -
University Ibn Tofail
High School Diploma -
Ibn Abad High School
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