JAWDAT NASSER
DUBAI- ALSATWA
Summary
Dedicated and customer-focused professional seeking a Customer Service position to use excellent communication and problem-solving skills in delivering outstanding service and ensuring customer satisfaction. Professional Summary: - [7] years of experience in customer service and support roles. - Proven record of accomplishment of resolving customer issues and inquiries in a prompt and effective manner. - Strong communication and interpersonal skills. - Ability to adapt to fast-paced environments and handle high call volumes. - Committed to keeping a positive and professional attitude in all customer interactions.
Overview
6
6
years of professional experience
Work History
Customer service
Cienma city – Al, Abu Dhabi
09.2022 - Current
- Supply exceptional customer support via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Collaborate with cross-functional teams to escalate and resolve complex customer problems
- Document customer interactions and support correct records using Vista software
- Conduct follow-up calls and surveys to gather feedback and assess customer experience
- Aid in training new customer service representatives and contribute to team development.
Supervisor
restaurant
04.2020 - 06.2022
- Managed a high volume of incoming calls and emails from customers, consistently meeting or exceeding performance metrics
- Handled customer complaints and worked to find mutually satisfactory resolutions
- Recognized for supporting a positive attitude and professionalism under pressure.
Supervisor
Spinneys- Super Markit
08.2017 - 03.2020
- Managed a high volume of incoming calls and emails from customers, consistently meeting or exceeding performance metrics
- Handled customer complaints and worked to find mutually satisfactory resolutions
- Recognized for supporting a positive attitude and professionalism under pressure.
Education
High School Diploma -
Tishreen School
2013
Skills
- And Characteristics:
- Customer Support
- Problem Solver
- Active Listening
- Communication
- Time Management
- Conflict Resolution
- Multitasking
- Technical Troubleshooting
- Have experience with POS software -Omega -VIsta
- Database Maintenance
- Strong Telephone Etiquette
- Revenue Quotas
- Spanish Interpreting
- Call Center Operations
- Information Updates
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer service
Cienma city – Al, Abu Dhabi
09.2022 - Current
Supervisor
restaurant
04.2020 - 06.2022
Supervisor
Spinneys- Super Markit
08.2017 - 03.2020
High School Diploma -
Tishreen School
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