Jaya Flores
Al Ain,UAE
Summary
Experienced in hospitality with focus on customer service. Specializing in creating welcoming environment that enhances dining experience, utilizing interpersonal skills and knowledge of food and beverages. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction.
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Waitress/Cashier
Gerry's Grill
Pasay City, Philippines
01.2023 - 11.2024
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Maintained clean and organized workspace to ensure efficient service.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
Sales executive
SM Marikina
SAN MATEO RIZAL, PHILIPPINES
04.2021 - 09.2022
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Crafted compelling pitches for securing high-value deals with clients.
- Increased customer engagement by delivering high-quality product demonstrations.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
Team leader
JOLLIBEE
TARLAC, PHILIPINES
01.2020 - 01.2021
- Encouraged open communication, fostering a positive work culture.
- Fostered a high-performing environment to drive productivity and quality.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Led project coordination, resulting in timely delivery.
- Prioritized tasks according to urgency and importance, optimizing workload allocation among team members.
- Advanced team efficiency by assisting in training new waitstaff members.
- Maintained clean and organized dining area for customer comfort.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Education
Diploma - office information system
AMA Colleges
mabalacat pampanga 04.2015 - 10.2017
Skills
- Dining customer service
- Teamwork
- Food and beverage service
- Guest needs anticipation
- Cash handling
- Telephone etiquette
- Inventory management
- Food service
- Positive attitude
- Cash handling accuracy
Languages
English
Intermediate
Tagalog
Native
Timeline
Waitress/Cashier
Gerry's Grill
01.2023 - 11.2024
Sales executive
SM Marikina
04.2021 - 09.2022
Team leader
JOLLIBEE
01.2020 - 01.2021
Diploma - office information system
AMA Colleges
04.2015 - 10.2017
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