Jayakrishnan Ramesh
Karama
Summary
Adaptable Guest Service Associate with experience in hospitality industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, POS , Micros and Opera5.4, Hotelogix, IDS to facilitate daily office operations. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Office Executive
RADISSON BLU HOTEL KOCHI
01.2023 - 08.2023
- All Guest to be met and greeted in lobby. Express check out process for all long staying guest and corporate guest. Provide IN room check in for VIP guest. Loyalty program training standards for all team member, Recognition for Loyalty program guests. Develop and implement SOP to ensure standardized service. Training and team building exercise. Revenue maximization through upsells and Adhoc business capture. Keeping a tab on revenue loss by checking high balance,No-show, late check out, early check in. Maintaining various daily and month end reports. Monitoring customer database by ensuring correct information, preference or grievance are captured. Implementing and monitoring the various initiatives and process to achieve customer delight in a consistent manner. Assign the rooms according to the preference
- Updated reports, managed accounts, and generated reports for company database.
Receptionist
THE LIVING ADVENTURE
08.2022 - 12.2022
- Greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities
Reservation Executive
Estuary Sarovar Portico
02.2022 - 07.2022
- Handling Calls and Emails , Processing Reservations, Making reservation for guest based on their various requirements, Room Availability and Inventory
- Making Reports based on No-show, Morning Report
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Maximized revenue by turning simple inquiries into reservations.
- Negotiated group rates with hotels to meet budget and client requirements.
Guest Service Associate
Four Points By Sheraton
12.2018 - 02.2021
- Guest Experiences, Guest Relations, Customer Service, Processing Reservations, Resolving
- Complaints, Respond to Guest Inquiries, Respond to Special Requests, Room Availability and Inventory, Run Reports, Room Upgrades, Settle Guest Accounts, Time Management
- Upsell Rooms, Verbal Communication, Written Communication, GXP handling, Baggage handling, At Your Service (AYS) Handling , Travel desk Handling.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Handled customer complaints to satisfy and retain guests.
Front Desk Receptionist
Flora Al Barsha
08.2018 - 12.2018
- Perform all check-in and check-out tasks, Manage online and phone reservations, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay), Welcome guests upon their arrival and assign rooms.
Guest Service Associate
The Gateway Hotel Marine
09.2016 - 08.2018
- Assessing Guest Satisfaction, Assign Rooms, Assist Other Team Members, Attention to
- Detail, Book Lodging Reservations, Check-In Guests, Check-Out Guests, Communicate
- Hotel Services, Communicate Promotions, Customer Service, Decision Making, Enroll
- Guests in Frequent Guest Programs, Guest Experiences, Guest Relations, Guest Services
- Handle Messages, Issue Room Keys, Maintain Lobby and Front Desk Area, Multi-tasking
- Prioritizing, Process Credit Card Charges, Process Payments, Promote Facility and Services
- Provide Information on Hotel Services .
Education
No Degree - Hospital Administration
ISSD
Kochi, Kerala03.2022
No Degree - Health And Safety IOSH
ASHEI
Kochi, Kerala09.2016
Bachelor of Hotel Managements - Hotel Management
KLE S'Nijalingappa College
Bengaluru, Karnataka05.2016
Humanities
SNDP Higher Secondary School
2012
S.S.L.C -
Rajarshi Memorial Higher Secondary School
2010
Skills
- Credit and Collections
- Front Office Operations
- Reservation Coordination
- Workflow Planning
- Customer Service Process Improvement
- Departmental Support
- Operational Planning
- Customer Relations and Communications
- Cash Drawer Management
- Staff Orientation and Training
Accomplishments
- Check-In champion for the month of March 2019 (Four Points by Sheraton)
- Task Force assignments in Front Office (38days)Port Muziris A Tribute Portfolio Hotel.
- Appreciation Certificate for the month of April 2019 (Four Points by Sheraton)
- Appreciation Certificate by The Living Adventure Team (The Qatar Global Sports Event 2022)
Languages
English
Hindi
Tamil
Malayalam
Additional Information
Date of Birth : 02-09-1993
Father's Name : Ramesh Kannokada
Mother's Name : Swarna Kumari Ramesh
Home Address : Swaraj, Gandhi Square Poonithura Ernakulam 682038 India
Passport : Z3707333
Visa Status : Visit Visa Valid till Nov 7th 2023
Timeline
Front Office Executive
RADISSON BLU HOTEL KOCHI
01.2023 - 08.2023
Receptionist
THE LIVING ADVENTURE
08.2022 - 12.2022
Reservation Executive
Estuary Sarovar Portico
02.2022 - 07.2022
Guest Service Associate
Four Points By Sheraton
12.2018 - 02.2021
Front Desk Receptionist
Flora Al Barsha
08.2018 - 12.2018
Guest Service Associate
The Gateway Hotel Marine
09.2016 - 08.2018
No Degree - Hospital Administration
ISSD
No Degree - Health And Safety IOSH
ASHEI
Bachelor of Hotel Managements - Hotel Management
KLE S'Nijalingappa College
Humanities
SNDP Higher Secondary School
S.S.L.C -
Rajarshi Memorial Higher Secondary School
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