Docmate
JAYAKRISHNAN MOHANANPILLAI
Operation Executive
Dubai,DU
Work Preference
Summary
Empathetic and detail-oriented healthcare administrative professional with over four plus years of experience in patient reception, appointment coordination, and insurance processing. Skilled in managing front-desk operations, verifying coverage, handling claims, and resolving billing inquiries with accuracy and care. Dedicated to enhancing patient satisfaction and supporting smooth clinical workflows through efficient communication and meticulous recordkeeping. Committed to delivering high-quality service and contributing to a positive healthcare experience.
Education
BBA - Business Administration
MMNSS Collage
KonniWork History
Front Office Executive
Lifeline Clinic
Al Karama, Dubai
11.2024 - 12.2025
- Delivered exceptional front-desk service by welcoming patients
and visitors, ensuring a professional and friendly first
impression. - Verified insurance eligibility and accurately entered patient data
into Electronic Health Records (EHR) systems. - Explained insurance coverage, authorization status, and
estimated out-of-pocket costs to patients with clarity and
empathy. - Handled billing inquiries and resolved disputes efficiently,
maintaining patient satisfaction and financial accuracy. - Processed insurance claims, payments, and authorizations with
meticulous attention to detail. - Investigated denied claims and submitted appeals to secure
appropriate reimbursements. - Balanced daily deposits and reconciled financial records to
ensure accurate reporting. - Maintained strong relationships with patients and staff,
fostering a collaborative and supportive environment. - Responded promptly to customer concerns, delivering a superior
patient experience.
Insurance & Customer Relationship Executive
Yasmed Medical Center
Bur Dubai, Dubai
02.2021 - 07.2024
- Welcomed patients and visitors professionally, enhancing first
impressions.
- Managing and scheduling appointments, including making
reminder calls and handling cancellations or rescheduling.
Verified insurance eligibility and entered data into EHR
accurately.
- Educating patients about their coverage options, expected out of pocket expenses, and the status of authorizations.
- Resolved billing inquiries and disputes efficiently.
- Managed insurance authorizations, payments, and claims
meticulously.
- Investigated insurance claim denials and conducted appeals.
- Maintained positive relations with patients and staff.
- Balanced daily deposits and reconciled financial records.
- Addressed customer concerns swiftly, ensuring superior
experience.
Skills
Friendly, positive attitude
undefinedSoftware
Heartbeat
Languages
English
Hindi
Tamil
Malayalam
Training
Certified Professional Coder-Skyline Technical and Occupational Skills Training Institute-Dubai
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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