Summary
Work history
Education
Skills
Languages
Certification
Timeline
AdministrativeAssistant
Jayalakshmi A S

Jayalakshmi A S

Dubai,UAE

Summary

Dynamic professional with expertise in problem-solving, communication skills, and team building. Demonstrates resourcefulness and strategic planning abilities, complemented by a proven track record in upselling and troubleshooting. Multilingual with knowledge of software applications, aiming to leverage skills in a challenging role that fosters growth and innovation.

Work history

BUSINESS DEVELOPMENT - INSIDE SALES

INTWO DMCC
Dubai
02.2024 - 09.2025
  • Generated BANT-qualified leads through cold calling and assessed prospect potential.
  • Worked alongside sales team to develop customised proposals aligned with client business goals.
  • Managed submissions for Requests for Proposals (RFPs), focusing on accuracy and strategic advantage.
  • Performed regular data hygiene in CRM to maintain accurate account records.
  • Drove cross-selling by promoting Managed Data Center (MDC) services to targeted clients.
  • Cultivated strong client relationships within account portfolios for sustained engagement.
  • Coordinated timely updates of referral activities in Partner Center with all stakeholders involved.
  • Enhanced partner engagement through ongoing support initiatives and performance monitoring.
  • Developed strategic partnerships with key stakeholders to enhance business opportunities.
  • Conducted comprehensive market research to identify emerging trends and potential client needs.
  • Collaborated with cross-functional teams to design tailored solutions for diverse client requirements.
  • Managed sales pipeline effectively, ensuring timely follow-ups and nurturing client relationships.
  • Delivered persuasive presentations to potential clients, highlighting unique selling propositions.
  • Analysed sales data to inform decision-making and optimise business development strategies.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

MARKETING AND SALES - UAE REGION

CITYTECH SOFTWARE DMCC
Dubai
01.2023 - 01.2024
  • Calling and generating new leads
  • Nurturing relationships with existing partners
  • Generating new opportunities through partner networks, lead generation, and various digital marketing activities
  • Submitting proposals direct to prospects/potential customers
  • Generating invoices and following up on payments
  • Customer experience management and customer retention
  • Managed marketing campaigns across UAE region to enhance brand visibility.
  • Analyzed market trends and consumer behaviour to inform product positioning.
  • Implemented digital marketing strategies to increase online engagement and lead generation.

BUSINESS DEVELOPEMENT - UAE REGION

ZELITE SOLUTIONS LLC
Dubai
03.2021 - 11.2022
  • Develop Business Plan with Sales Strategy for direct customer acquisition
  • Calling new leads and meeting new prospects
  • Conducting product/service presentations
  • Nurturing relationships with existing partners
  • Generating new opportunities through partner networks, lead generation, with existing clients, and various digital marketing activities
  • Submitting proposals to prospects/potential customers
  • Purchase Orders from direct prospects/potential customers, existing clients and partners
  • Generating invoices and following up on payments
  • Conducted comprehensive market analysis to identify emerging trends and opportunities.

BD MANAGER - OPERATIONS

COLIFE ADVISORY PVT. LTD.
Bengaluru
04.2019 - 11.2019
  • Customer experience management
  • Customer retention and lead generation
  • Handling customer escalations with 12 hour turnaround time
  • Handling tickets that are registered on CRM software / Emails and calls
  • Monitor house occupancy and ensure profitability from every property
  • Rent review - payouts to owners and reimbursements to tenants
  • Managing and nurturing Vendors
  • Coordinated cross-functional teams to streamline processes and improve service delivery.
  • Led initiatives to optimise resource allocation and reduce operational bottlenecks.

MANAGER - CUSTOMER RELATIONS

FIRELUXUR DEVELOPERS PVT LTD
Bengaluru
11.2017 - 03.2019
  • Meeting customers and closing on all concerns / compensation and other customer related queries
  • Helping team respond to customer escalations
  • Coordinating with legal team for E-Katha and other relevant documents
  • Documentation and collection of payments as per set milestones
  • Generating reports required for executive decisions

MANAGER - HOUSE RELATIONS

NESTAWAY TECHNOLOGIES PVT LTD
Bengaluru
07.2016 - 11.2017
  • Handling customer escalations with 12 hour turnaround time
  • Handling customer calls and responding to Customer Emails
  • Managing tickets that is been registered on sales force and closing it by giving proper solutions
  • Monitor house occupancy and ensure profitability from every property
  • Rent review - payouts to owners and reimbursements to tenants
  • Customer retention
  • Manage PL statement for the zone

ASSISTANT MANAGER CR

MOTOR WORLD LTD. (NANDI TOYOTA)
Bengaluru
08.2014 - 07.2016
  • Instrumental in handling customer relations for organization including crisis management, to arrive at effective solutions support
  • Ensuring high level of customer satisfaction pre and during sales
  • Monitor timely responses to customers and provide administrative support to ensure smooth operations
  • Co-ordination with different department to ensure seamless operation and output adhering to organization's quality standards
  • Ensure adherence to all SOPs including professional decorum at all customer touch points

FREELANCE PHOTOGRAPHER

JOHAN FOTOGRAPHY
Bengaluru
06.2011 - 08.2014
  • A venture to explore my passion for photography; pursued it actively till I felt the need to get back in the corporate world
  • Have done shoots for real estate brands, events, portfolios and products

MANAGER - CUSTOMER CARE

SKYLINE CONSTRUCTIONS AND HOUSING PVT. LTD.
Bengaluru
11.2005 - 05.2008
  • Ensure smooth execution of the project by coordinating with project, finance and marketing/sales teams
  • Ensuring timely preparation of agreements and collection of payments
  • Sending monthly projects updates with supporting documents
  • Attending customer queries and resolving problems
  • Handling escalations and ensuring customer satisfaction
  • Liaison with banks to ensure timely disbursement of funds

EXECUTIVE - ADMINISTRATION

Intercontinental Travels and Tours
Bengaluru
10.1998 - 03.2005
  • Planning itinerary, and coordinating with different departments
  • Computerized accounting which included invoicing, preparing receipts, vouchers, journals, balance sheet etc
  • Handling foreign exchange

Education

Bachelor of Business Administration - Marketing

Dy Patil University
Maharashtra, India
04.2023 -

Skills

  • Problem-solving
  • Communication skills
  • Team building
  • Resourcefulness
  • Strategic planning
  • Upselling
  • Knowledge of SAP B1, Microsoft Dynamics 365, Salesforce, ZOHO Contracts, ZOHO CRM, Redmine, CTDMS, Freshdesk
  • Multilingual

Languages

English
Fluent
Hindi
Fluent
Telugu
Intermediate
Tamil
Intermediate
kannada
Native

Certification

SAP Certified Application Associate - Sales and Distribution

Newgen Enterprise Content Management - Credential ID Sales Certificate Level 1

Newgen Business Process Management - Credential ID Sales Certification Level 2

Timeline

BUSINESS DEVELOPMENT - INSIDE SALES

INTWO DMCC
02.2024 - 09.2025

Bachelor of Business Administration - Marketing

Dy Patil University
04.2023 -

MARKETING AND SALES - UAE REGION

CITYTECH SOFTWARE DMCC
01.2023 - 01.2024

BUSINESS DEVELOPEMENT - UAE REGION

ZELITE SOLUTIONS LLC
03.2021 - 11.2022

BD MANAGER - OPERATIONS

COLIFE ADVISORY PVT. LTD.
04.2019 - 11.2019

MANAGER - CUSTOMER RELATIONS

FIRELUXUR DEVELOPERS PVT LTD
11.2017 - 03.2019

MANAGER - HOUSE RELATIONS

NESTAWAY TECHNOLOGIES PVT LTD
07.2016 - 11.2017

ASSISTANT MANAGER CR

MOTOR WORLD LTD. (NANDI TOYOTA)
08.2014 - 07.2016

FREELANCE PHOTOGRAPHER

JOHAN FOTOGRAPHY
06.2011 - 08.2014

MANAGER - CUSTOMER CARE

SKYLINE CONSTRUCTIONS AND HOUSING PVT. LTD.
11.2005 - 05.2008

EXECUTIVE - ADMINISTRATION

Intercontinental Travels and Tours
10.1998 - 03.2005
Jayalakshmi A S