Jayani Kumari
Hikkaduwa
Summary
Dynamic and dedicated professional seeking to leverage acquired skills and experiences in hospitality, specifically in reception and guest services roles. With a proven track record of excellence in customer service and a commitment to maintaining high standards, I aim to contribute effectively to the success of a reputable organization. Eager to utilize my NVQ Level 3 certification as a Receptionist to provide exceptional service and create memorable experiences for guests while continuously striving for personal and professional growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Hotel Serendib (Avani Bentota Resort)
04.2019 - 02.2019
- Addressed guest queries and ensured customer satisfaction
- Coordinated with housekeeping departments to resolve guest issues
- Ensured smooth communication between guests and hotel departments.
Trainee Receptionist
Hotel Serendib (Avani Bentota Resort)
06.2018 - 12.2018
- Greeted and assisted guests with check-ins and check-outs
- Provided information about hotel services and local attractions
- Assisted with administrative tasks such as data entry and customer service.
Trainee Room Attendant
Refresh Hotel
02.2017 - 04.2018
- Assisted with housekeeping tasks including cleaning rooms, making beds, and restocking amenities
- Maintained high standards of cleanliness and sanitation
- Ensured a pleasant and welcoming environment for guests.
Education
GCE Ordinary Level Examination -
01.2014
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
Certification
Receptionist
Languages
Sinhala
English
Personal Information
- Passport Number: N11339812
- NIC Number: 985961549V
- Date of Birth: 04/05/1998
- Gender: Female
- Nationality: Sri Lankan
Timeline
Guest Service Agent
Hotel Serendib (Avani Bentota Resort)
04.2019 - 02.2019
Trainee Receptionist
Hotel Serendib (Avani Bentota Resort)
06.2018 - 12.2018
Trainee Room Attendant
Refresh Hotel
02.2017 - 04.2018