Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Hi, I’m
Jayanti Dwi Utami
Outlet Manager
Dubai
Summary
Overview
13
years of professional experience
3
years of post-secondary education
Work History
wagamama restaurant by rmal hospitalitydubai
Restaurant Manager
06.2017 - Current
Job overview
- Led and directed team members on effective methods, operations, and procedures.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
grand hyatt hotel omanoman
Head Hostess
01.2014 - 08.2016
Job overview
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Answered customer questions about hours, seating, and menu information.
JW Marriott hotel jakarta jakarta
Front Desk Agent
02.2011 - 12.2013
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Aston hotel by ACCORjakarta
Front Desk Guest Service Agent
01.2010 - 11.2011
Job overview
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
LIA Indonesia
Diploma from English Education
01.2008 - 12.2010
University Overview
Skills
Food preparation and safety
Timeline
Restaurant Manager
wagamama restaurant by rmal hospitality
06.2017 - Current
Head Hostess
grand hyatt hotel oman
01.2014 - 08.2016
Front Desk Agent
JW Marriott hotel jakarta
02.2011 - 12.2013
Front Desk Guest Service Agent
Aston hotel by ACCOR
01.2010 - 11.2011
LIA
Diploma from English Education
01.2008 - 12.2010
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