JAYAPRADA ACHAR
Dubai
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager
Edenred-Dubai
01.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Coordinate calls, meetings, and communications between line manager and customers
- Uploading salary files WPS and Non-WPS, credit adjustment files in our system to process the salary
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Handled cards operation like Salary processing Issuance of new cards, Replacement cards, statements, card cancellations, Cheque issuance/Bank Transfers, and salary reports
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Reduced B2B client queries on salary processing by 80% by implementing an online portal
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Solving all tickets/customer queries within the given SLA
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Develop strong and trusted relationships with customers through timely and accurate communications
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Provide training to the India support team about the tools and reports used by the company for Customers
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Handling some invoices-related queries and follow-ups with clients and retaining the client
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Working with Fresh Desk and Call desk tools for handling tickets related to customer requests or queries
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Developed and implemented strategies to increase client retention.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Improved overall team productivity by implementing best practices in organization and time management.
- Improve and meet sales targets through long-term customer retention
Operations Assistant Financial Operations and Client Service
Edenred-Dubai
01.2016 - 01.2020
- Maintained KYC documents of cardholders in the year 2016
- Handled cards operation like Salary processing and Issuance of new cards
- Replacement cards, statements, card cancellations, Cheque issuance/Bank Transfers, and statement Reports
- Handled incoming calls from the customers
Education
Master's in Computer Science -
Manipal
Bachelor's in computer science -
Mangalore
Skills
- Account Management
- Customer Complaint Resolution
- Strong Client Relationship
- Customer Service
- Product And Domain Knowledge
- Teamwork and Collaboration
- Strategic Planning
- Goal-Oriented
- Networking skills
- Team Training
- Operations
- Multitasking & Time Management
Languages
English
Hindi
Kannada
Tulu
Personal Information
- Training And Certification : Etiquette For Excellent Customer Service
- Driving License: Dubai
Certification
Etiquette For Excellent Customer Service
Timeline
Account Manager
Edenred-Dubai
01.2020 - Current
Operations Assistant Financial Operations and Client Service
Edenred-Dubai
01.2016 - 01.2020
Master's in Computer Science -
Manipal
Bachelor's in computer science -
Mangalore
Similar Profiles
Gabriela RoqueGabriela Roque
Regional Senior Product Manager at Empresarial Edenred - Edenred AmericasRegional Senior Product Manager at Empresarial Edenred - Edenred Americas
Wafaa HarakatWafaa Harakat
Comptable Suivi Clients et Analyste Crédits at EDENRED FRANCEComptable Suivi Clients et Analyste Crédits at EDENRED FRANCE
HENRI-ERIC LELLOUCHEHENRI-ERIC LELLOUCHE
Responsable informatique at Edenred FranceResponsable informatique at Edenred France