JAYASHREE RADHAKRISHNAN

Senior QA Engineer

Abu Dhabi

Summary

Senior QA Engineer with 9+ years of experience in Manual and Automation Testing using Selenium with Java. Expertise in SDLC, STLC, Agile/Scrum methodologies, API Testing (Postman), CI/CD integration, and end-to-end system testing across Retail, POS, Mobile, Web, and Healthcare domains. Strong experience in test planning, test case design, defect management, UAT, SIT, regression testing, and production support. Proven ability to collaborate with cross-functional teams to deliver high-quality, scalable applications.

Overview

years of professional experience

Work History

QA Engineer-Team

Freelancing-Yuva-Bhajan Connect

11.2025 - Current

Conducted end-to-end functional testing for a non-profit bhajan concert booking website.
Planned and executed test cases for user registration and ticket/pass booking.
Devised and executed 30+ usability tests across User, Admin, and Volunteer personas, identifying critical bugs, workflow bottlenecks, and areas for interface improvement, enhancing overall product usability.
Validated admin and volunteer workflows for event and attendee management.
Identified and tracked defects to ensure a seamless booking experience.
Delivered live demos to Admins and Volunteers on website functionality.
Supported live event with 1000+ registrations and no production issues.

QA Engineer-Test Lead

Americana Restaurants (Clover Infotech)

04.2022 - 04.2025

Orchestrated end-to-end testing across UAT, SIT, and production environments for major Americana Restaurants brands, decreasing defect leakage into production by 20% and ensuring a smoother customer experience.
Conducted API and Integration testing using POSTMAN, validating data exchange between POS, mobile devices and dashboards.
Designed and executed comprehensive test plans and test cases suites improving test coverage by 30%
Managed defect triage and collaborated with developers and stakeholders to reduce defect leakage by 20%
Developed and maintained 30+ regression test cases using Selenium, achieving 60% test coverage and accelerating release cycles
Worked closely with NCR team for POS machine data validation and ensured accurate behavior across multiple user roles
Collaborated in UAT, SIT and Production testing for major brands like KFC, Pizza Hut and Hardees in mobile devices, PWA and Kiosk platforms
Presented demo for our product to external partners Talabat, Noon, Careem, Snoonu etc., strengthening client confidence and delivery alignment
Accelerated issue resolution times by effectively prioritizing defects based on severity and impact on the end-user experience.
Collaborated with developers to identify and resolve software issues, leading to higher product reliability.

Test Analyst

Infosys Limited

10.2015 - 03.2022

Performed end-end functional testing for US healthcare providers for various clients such as Blue Shield of California, LA Care, Horizon Healthcare and Molina Healthcare.
Created test planning, participated in sprint planning, reviews and retrospective meeting in Agile environments enhancing cross-functional collaborations
Conducted XML, database and UI validations using Facets and QNXT systems, ensuring compliance with HIPAA standards.
Designed Regression test suites and tracked defects using JIRA and HP ALM, ensuring complete traceability and timely closure
Co-ordinated with offshore teams to streamline delivery and reduce testing cycle time by 25%
Reduced production issues by implementing rigorous regression testing before each release.

Education

B.Sc - Computer Science

Bharathiar University

Erode

06-2015

Skills

Automation Testing: Selenium WebDriver, Java, TestNG, Data-Driven Framework, and Page Object Model (POM)

Manual Testing: Functional Testing, Regression Testing, Smoke Testing, Sanity Testing, System Testing, Integration Testing, UAT, SIT, End-to-End Testing and Production testing during releases

DevOps tools: Jenkins, GitHub, CI/CD pipeline Integration

Specialization: Restaurant tech, Retail Applications POS Testing, API Validation, Mobile and Web Apps testing

Timeline