Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Work availability
Timeline
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Jayashree Vallatheril

Jayashree Vallatheril

Dubai,UAE

Summary

Highly accomplished and dedicated Quality & Support Analyst with over 6 years of extensive experience at Accenture, Mumbai. Proven expertise in conducting quality audits, understanding and implementing client policies, and driving process improvements. Adept at content management, market analysis, and identifying trends to enhance client marketing initiatives. Strong communicator with a track record of delivering training, sharing knowledge, and successfully managing teams. Excels in analyzing daily data, resolving queries, and providing valuable insights. An innovative problem solver with a commitment to maintaining high-quality standards and fostering team development. Currently residing in Dubai, United Arab Emirates, and open to new opportunities.

Overview

6
6
years of professional experience

Work history

QUALITY & SUPPORT ANALYST

Accenture
Mumbai, India
01.2021 - 10.2023
  • Conducted comprehensive Quality audits to ensure adherence to client standards, guaranteeing the delivery of high-quality services.
  • Formulated and executed strategies for content creation and execution, aligning with client policies and industry best practices.
  • Leveraged extensive industry experience in content management, demonstrating proficiency in maintaining a seamless workflow.
  • Conducted thorough Market Analysis to identify trends and opportunities, providing valuable insights to both the team and clients.
  • Implemented Process Improvement initiatives to enhance efficiency, consistently seeking areas of enhancement in client policies.
  • Proactively addressed queries, prioritizing timely and effective solutions to ensure client and team satisfaction.
  • Analyzed daily posts, pictures, and data, including ideologies and potential impacts on individuals' rights.
  • Identified areas for improvement in client policies, offering innovative solutions to maximize process efficiency and support client marketing initiatives.
  • Collaborated with clients to ideate, test, and implement new processes, providing valuable suggestions based on current market scenarios.
  • Delivered training sessions and shared knowledge with both new joiners and existing analysts, contributing to skill enhancement and team development.
  • Conducted one-on-one meetings and coaching sessions with team members, setting and monitoring quality standards to drive continuous improvement.
  • Created and published weekly and monthly reports on team performance and adherence to Quality standards.
  • Successfully managed teams in the absence of the Team Lead, showcasing leadership and decision-making skills.
  • Coordinated with Project Lead and Shift Lead for reporting and other project requirements, ensuring seamless communication and collaboration.

CONTENT MODERATION ANALYST

Accenture
Mumbai, India
12.2018 - 01.2021
  • Conducted in-depth analysis, monitoring, and reporting of daily posts, pictures, user comments, and trending activities to gauge their impact on the community.
  • Demonstrated a comprehensive understanding of client policies, ensuring the implementation of necessary actions to safeguard the community and uphold safety standards.
  • Proactively identified improvement opportunities in workflow, providing innovative solutions and ideas to enhance operational efficiency.
  • Shared knowledge and conducted buddy-ups with team members, fostering a collaborative environment and contributing to the improvement of performance scores.
  • Interacted effectively with internal teams and clients, ensuring seamless communication and collaboration to meet project objectives.
  • Successfully managed teams and reported on team performance, showcasing leadership skills and contributing to a positive work culture.

CONTENT MODERATION NEW ASSOCIATE

Accenture
Mumbai, India
10.2017 - 12.2018
  • Demonstrated a keen understanding of client policies and guidelines, making informed decisions based on them to ensure compliance and alignment with client requirements.
  • Conducted thorough reviews of user reports regarding website content, ensuring prompt and effective resolution in accordance with established protocols.
  • Played a proactive role in contributing to process improvement, consistently providing valuable ideas to enhance workflow efficiency and overall operational effectiveness.

Education

Bachelor of Science - Physics

VV Krishnamenon College of Commerce and Economics
Mumbai

Skills

Technical Skills:
Advanced Excel
Pivot Tables
Power BI
Microsoft Office


Communication:
Communication Analytics
Customer Interaction Management
Customer Service Management


Content Moderation:
Content Assessment
Content Guidelines
Content Planning Production & Control
Content Strategy
Enterprise Content Management (ECM)


Analytical Skills:
Data Analytics
Problem Solving


Management and Leadership:
Operational Excellence
Operations Management
Business Operation Management
Team Leadership


Documentation:
Technical Documentation


Service Quality:
Service Quality Management
SLA Management


Soft Skills:
Team Collaboration
Leadership
Adaptability
Time Management
Attention to Detail
Multitasking
Decision Making
Critical Thinking

Languages

English
Fluent
Hindi
Fluent
Malayalam
Fluent
Tamil
Elementary

Accomplishments

    CERTIFICATE OF APPRECIATIONS
    • Software & Platforms Intermediate Learning
    • Communications & Media Intermediate Learning
    • Software & Platforms Foundation Learning
    • Communications & Media Foundation Learning
    • Standing Ovation Awards for Outstanding Contributions

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

QUALITY & SUPPORT ANALYST

Accenture
01.2021 - 10.2023

CONTENT MODERATION ANALYST

Accenture
12.2018 - 01.2021

CONTENT MODERATION NEW ASSOCIATE

Accenture
10.2017 - 12.2018

Bachelor of Science - Physics

VV Krishnamenon College of Commerce and Economics

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Jayashree Vallatheril