Jaydeep Rai
Hospitality
Dubai, ,Dubai
Summary
Organized and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Senior waiter
Banyan Group
Dubai, UAE
11.2023 - Current
- Coach new team members in customer service, upselling and cash handling.
- Improved efficiencies during peak times by assisting kitchen with food preparation and plating.
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
- Clearly communicated customer dietary and allergy concerns to kitchen team.
- Implemented upselling technique to increase beverage revenue.
- Expertly served wines and cocktails from extensive alcohol menu .
- Trained wait staff in accurate order taking, reducing errors .
- Ensured smooth running of operations, conducting pre-shift briefings to provide direction on daily priorities.
- Managed cash and card payments.
Senior Waiter
Caesars Palace Dubai
Dubai, UAE
11.2018 - 11.2023
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Maintained excellent level of service in busy and demanding restaurant environment.
WAITER
The Oberoi Alzorah
Ajman, UAE
04.2017 - 11.2018
- THE OBEROI ALZORAH
- Provide warm, professional, and knowledgeable service to all guests
- Make suggestions and answer questions regarding food, beverages, and service
- Practice salesmanship to enhance the dining experience without allowing guests to over order
- Ensure all food and beverages are served promptly
- Observe restaurant diners to ensure that guests are satisfied: immediately recognize and respond to any guest needs and/or requests
- Correctly present the guest check and process payment for all food and beverages sold
- Practice teamwork by assisting fellow employees as needed
- Correctly complete all closing, sidework and checkout duties in a timely manner
WAITER
THE OBEROI BANGALORE
Bangalore, INDIA
08.2012 - 12.2014
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Associate
OBEROI GRAND KOLKATTA
KOLKATTA, INDIA
06.2010 - 08.2012
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Collaborated with cross-functional teams to meet business objectives.
- Wrote reports outlining project progress and results.
- Completed opening and closing procedures, from product replenishment to budget control.
- Successfully delivered on tasks within tight deadlines.
- Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
INDUSTRIAL TRAINEE Angsana
Angsana spa resort
Bangalore, INDIA
10.2008 - 03.2009
- Documented activities and lessons learned to maintain logbook.
- Complied with health, safety and environment policies by applying best practices and quality standards.
- Participated in meetings, workshops and events to support team-building initiatives.
- Implemented quality control procedures to prevent defects and maintain product consistency.
- Offered positive, supportive attitude within team environment to achieve KPIs.
- Shadowed senior team members to gain knowledge and skills.
- Gained knowledge of production and continuous improvement processes.
Education
Diploma - Diploma in hotel management & Catering technology
Good Shepherd IHM
Kalimpong (INIDA)Skills
- Food hygiene protocol
- Food safety understanding
- Guest rapport
- Spirits, wine and food service
- Fine dining experience
- Efficient under pressure
- Upbeat, outgoing and positive
- Highly responsible and reliable
Languages
English
Proficient (C2)
Hindi
Fluent
Nepali
Fluent
Bengali
Upper intermediate (B2)
Accomplishments
Successfully scoring 97% in FORBES audit in 2022
Timeline
Senior waiter
Banyan Group
11.2023 - Current
Senior Waiter
Caesars Palace Dubai
11.2018 - 11.2023
WAITER
The Oberoi Alzorah
04.2017 - 11.2018
WAITER
THE OBEROI BANGALORE
08.2012 - 12.2014
Associate
OBEROI GRAND KOLKATTA
06.2010 - 08.2012
INDUSTRIAL TRAINEE Angsana
Angsana spa resort
10.2008 - 03.2009
Diploma - Diploma in hotel management & Catering technology
Good Shepherd IHM
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