Jaylen Chimutembo
Dubai
Summary
Computer science graduate from Bangor University with practical experience in IT support, troubleshooting, and network maintenance. Proficient in diagnosing hardware and software issues while supporting users and maintaining ICT systems in dynamic environments. Developed strong problem-solving, communication, and teamwork skills through technical internships and leadership roles. Committed to technology, cybersecurity, and providing effective technical solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Support Leader
Oxford International
London
06.2025 - 08.2025
- Assisted over 200 international students with welfare and cultural integration while ensuring compliance with safeguarding protocols.
- Coordinated with academic and residential staff to monitor attendance and wellbeing, contributing to a high satisfaction rate.
- Conducted daily orientations and excursions to enhance student engagement and support intercultural understanding.
- Implemented recreational programmes to encourage community participation and facilitate English-language interaction.
- Provided first aid and managed incident documentation efficiently to maintain a safe and positive environment.
IT Technician Intern
GEMS International School
Dubai
08.2024 - 09.2024
- Delivered rapid technical support to staff and students, resolving network, software, and hardware issues.
- Configured and maintained ICT systems, ensuring all classroom technology was operational and up to date.
- Assisted ICT Manager in managing email systems, firewalls, and user access permissions to ensure secure and efficient communication.
- Conducted server monitoring, performed data backups, and executed system updates to enhance network stability.
- Performed diagnostics and repairs on workstations, printers, and peripheral devices, maintaining detailed service logs.
- Installed and licensed new software, ensuring full compliance with IT policies and security standards.
- Set up and operated AV and IT equipment for school events and assemblies, ensuring seamless presentation and engagement.
- Worked in Dubai, supporting IT infrastructure
Activity Leader
Education First (EF)
York
07.2024 - 08.2024
- Managed groups of diverse students, ensuring safety, engagement, and an inclusive environment.
- Led daily activities and excursions for international students, fostering cultural exchange and enhancing teamwork skills.
- Designed and facilitated team-building activities to improve collaboration and communication among participants.
- Delivered guided tours of York landmarks such as The Shambles and York Minster, promoting historical and cultural awareness.
- Developed leadership and event management skills by directly supervising and coordinating activities, creating a cohesive and engaging environment.
- Summer Camp, York
Service Committee Member
GEMS International School
08.2021 - 07.2023
- Planned charity drives and school events to support community engagement.
- Assisted in coordinating community service projects to promote social responsibility.
- Collaborated with peers to encourage student participation in school activities.
Lighting Technician
Independent Assessment Services
12.2021 - 01.2022
- Installed, programmed, and operated lighting systems, ensuring seamless integration with performance schedules for optimal audience experience.
- Collaborated with production crew to design and implement dynamic lighting setup, enhancing visual impact for large-scale live event.
- Utilised DMX lighting consoles to create visual effects, transitions, and synchronised cues.
- Conducted thorough inspections and maintenance of equipment, ensuring safety and reliability for uninterrupted performances.
- Responded swiftly to technical issues or last-minute changes to maintain uninterrupted show quality.
- Managed inventory of lighting equipment, including LED fixtures and moving lights, ensuring optimal functionality.
Education
Bachelor of Science - Computer Science
University of Bangor
Wales 08-2025
Diploma of Higher Education - Internation Baccalaureate Diploma Programme Student
GEMS International School
Dubai09-2024
Skills
- Effective collaboration
- Detail orientation
- Procedural adaptability
- Teamwork skills
- Technical support
- Data analysis
- Network troubleshooting
- Problem-solving
- Willingness to learn
- Calm under pressure
- Leadership and motivation
- Commitment to excellence
- Analytical thinking
- Strategic planning
- Task collaboration and deadline management
Certification
- Computer Science Workshop, University of Wollongong, 2023
- Aeronautics and Aviation Certificates 1-year course, 2023
- Health and Safety Essentials, iHASCO, 2024
- Manual Handling, iHASCO, 2024
- Emergency First Aid at Work (EFAW) Refresher, iHASCO, 2024
- Safeguarding for Activity Staff, Accreditation UK, 2024
- First Aid at Work, 2024
Websites, Portfolios and Profiles
http://jaylenchimutembo.netlify.app/
References
- Meena Nambiar, School Guidance Counsellor, GEMS International School, m.nambiar@gemsisak.com, +971522291794
- Tanja Kolarov, Head of Science, GEMS International School, t.kolarov@gemsisak.com, +971559812492
Timeline
Student Support Leader
Oxford International
06.2025 - 08.2025
IT Technician Intern
GEMS International School
08.2024 - 09.2024
Activity Leader
Education First (EF)
07.2024 - 08.2024
Lighting Technician
Independent Assessment Services
12.2021 - 01.2022
Service Committee Member
GEMS International School
08.2021 - 07.2023
Bachelor of Science - Computer Science
University of Bangor
Diploma of Higher Education - Internation Baccalaureate Diploma Programme Student
GEMS International School