Jayren Silva
Colombo,Sri lanka
Summary
Highly motivated, and eager to apply skills and knowledge as a process Associate. Familiar with project management and process improvement and keen to learn further and grow. Utilizes excellent communication and problem-solving techniques to contribute to organizational success.
Overview
2
2
years of professional experience
20
20
years of post-secondary education
1
1
Certification
Work History
Process Associate
RRD outsource (Pvt) Ltd
Colombo
2021.09 - Current
- Looked through orders daily to fulfill assigned processes within the designated timeframe.
- Analyzed customer purchasing trends data to boost product sales.
- Assembled, disassembled, and operated production equipment and tools for preventative maintenance.
- Processed new and existing contracts to optimise business performance.
- Engaged customers to resolve receivable issues and complaints.
- Monitored data entry operations to enforce timeframe compliance.
Education
G C E Advanced Level - Arts and Media Studies
St Peters College
Colombo 04 2018.01 - 2021.01
St Peters College
Colombo 04 2001.04 - 2018.01
ACCA - Accounting and Business Management
Achievers Lanka business school
Sri Lanka 2021.01 -
Skills
- Keen problem solver
- Methodical planning
- Utilising data for customer satisfaction
- Order management and processing
Certification
Leadership Skills
Communication
Fast Learner
Customer Service
Microsoft Excel
Communication Skills
Effective Time Management
Interests
Driving License:
Hobbies: , Compere in RRD award ceremonies to recognize and appreciate employee
excellence.
Play Rugby and Table tennis.
Participate for IMUN online conferences -obtained honors as the best delegate 2021.
Active Leader among social groups -College Prefect 2018/19
Timeline
Process Associate
RRD outsource (Pvt) Ltd
2021.09 - Current
ACCA - Accounting and Business Management
Achievers Lanka business school
2021.01 -
G C E Advanced Level - Arts and Media Studies
St Peters College
2018.01 - 2021.01
St Peters College
2001.04 - 2018.01
Leadership Skills
Communication
Fast Learner
Customer Service
Microsoft Excel
Communication Skills
Effective Time Management
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