Jayspher Sawali
Dubai
Summary
Proficient in use of Excel and other Microsoft Software with proven to promote effective communication across departments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Telephone Operator
Villa Caceres Hotel
11.2022 - 10.2023
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Performed data entry operations to update database with customer responses.
- Maintained accurate records of calls placed and received.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
Office Agent
Brennan Minecraft Tower Trading Inc.,
01.2021 - 08.2022
- Create and update records ensuring accuracy and validity of information.
- Resolved office-related malfunctions and respond to requests or issues.
- Obtained client information by answering telephone calls.
- Used Excel to prepare sales reports containing customer information related to products and services purchased.
- Established strong customer relationships, building recommendations and loyalty.
Education
Bachelor of Science - Tourism Management
University of Northeastern Philippines
Philippines04.2020
Skills
- Verbal and Written Communication
- Data Management
- Computer Skills
- Clerical Skills
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Additional Information
- Proficient in Excel
- Attention to detail
- Critical Thinking
- Preparation of reports and correspondence
Timeline
Telephone Operator
Villa Caceres Hotel
11.2022 - 10.2023
Office Agent
Brennan Minecraft Tower Trading Inc.,
01.2021 - 08.2022
Bachelor of Science - Tourism Management
University of Northeastern Philippines
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