Jazmin Larangeiras
Abu Dhabi
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
17
17
years of professional experience
Work History
Data and Business Support Manager
The London Institute of Banking & Finance
2022.05 - Current
- Support Managing Director in all aspects of business
- Managing relationships with internal and external stakeholders
- Write internal policies, process and flows
- Produce monthly reports for internal management
- Invoice management
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Supported business projects by monitoring and tracking risks, issues and action items.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Provided feedback on effectiveness of strategies, selling programmes and initiatives and identified areas requiring improvement.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Designed onboarding process for new personnel, expediting full operational competency through standardised curricula.
- Manage and coordinate travel and meeting arrangements
Programme Manager
The London Institute of Banking & Finance
2017.03 - 2022.04
- Managed and supervised administrative and daily programme operations, complying with policies and regulations.
- Identified programme obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Interacted with customers and clients to identify business needs and requirements.
- Leveraged project management processes and tools to define and execute projects.
- Worked with subject matter experts to develop and implement training programmes.
Assistant General Manager
Novus Leisure, Balls Brothers
2015.02 - 2017.01
- Venue capacity 500 guests
- Annual revenue in excess of £2 million
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Worked with General Manager and sales team to improve operations, sales and profitability
Duty Manager/Waitress
Novus Leisure, Balls Brothers
2012.04 - 2015.02
Sales Associate
Harvey Norman / Kirby
2006.06 - 2012.01
Education
ISO Requirements / Internal Auditor
British Standards Institution
Abu Dhabi08.2023
Advanced Excel And Power BI
Time Training Centre
Abu Dhabi12.2022
. - Excel – Fundamental, Intermediate And Advanced
Canterbury College
United Kingdom02.2019
PowerPoint – Fundamental & Intermediate
Canterbury College
United Kingdom02.2019
School Certificate
Kingswood High School
Australia11.2005
Skills
- Resource Management
- Oversee Administrative Functions
- Financial Management
- Process Improvement
- Recruiting and Hiring
- Cross-Functional Collaboration
- Business Partnership Management
- Project Management
- Business Administration
- Customer Relationship Management
- MS Office
Languages
English
Bilingual or Proficient (C2)
Timeline
Data and Business Support Manager
The London Institute of Banking & Finance
2022.05 - Current
Programme Manager
The London Institute of Banking & Finance
2017.03 - 2022.04
Assistant General Manager
Novus Leisure, Balls Brothers
2015.02 - 2017.01
Duty Manager/Waitress
Novus Leisure, Balls Brothers
2012.04 - 2015.02
Sales Associate
Harvey Norman / Kirby
2006.06 - 2012.01
ISO Requirements / Internal Auditor
British Standards Institution
Advanced Excel And Power BI
Time Training Centre
. - Excel – Fundamental, Intermediate And Advanced
Canterbury College
PowerPoint – Fundamental & Intermediate
Canterbury College
School Certificate
Kingswood High School
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