Jean-Noah Guevarra
Dubai,United Arab Emirates
Summary
Dedicated customer service professional with a strong background in customer relations and issue resolution. Demonstrates excellent verbal communication, a friendly attitude, and professional appearance. Skilled in upselling and cross-selling, point of sale system operation, and maintaining detailed product/service knowledge. Committed to enhancing customer engagement through patience and attention to detail while effectively managing time. Aims to leverage these skills to contribute to a dynamic team focused on exceptional customer experiences.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Cashier - Barista
Maison De Rose Bakery & Coffee
Dubai, UAE
09.2022 - Current
- Greeted customers as they entered the store and identified their needs.
- Communicated product information to customers, driving informed purchases.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- answering phone calls and emails, responding to customer questions and complaints, and walking
- Prepared fresh food items for sale, contributing to increase in revenue from food sales.
- Assisted with inventory management, reducing waste and controlling costs effectively.
- Managed opening and closing procedures efficiently ensuring readiness for each trading day.
- Handled cash transactions accurately whilst ensuring speedy service during peak hours.
- Used Point of Sale system efficiently, speeding up transactions.
- Demonstrated knowledge of various coffee beans and brewing methods, increasing customer satisfaction.
- Responded promptly to customer complaints or issues, thus preserving positive atmosphere in the cafe.
- Mastered latte art techniques to enhance presentation of drinks and delight customers.
- Coordinated with team members for smooth shift transitions.
Supermarket cashier
8Ba Food For less
Dubai, UAE
03.2021 - 08.2022
- Counted money at beginning and end of each shift to maintain financial accuracy.
- Explained promotions and discounts to customers, fostering understanding and satisfaction.
- Operated till efficiently, ensuring quick processing of purchases.
- Assisted customers in locating products for improved shopping experiences.
- Packaged groceries carefully to avoid damage during transit.
- Assisted in restocking shelves during quieter periods-increased availability of products.
- Enhanced customer satisfaction by offering prompt and courteous service.
Counter Sales Representative
Paul
Dubai, UAE
03.2021 - 02.2022
- Greet customers entering store and responded promptly to customer needs.
- Balanced cash drawer daily, ensuring financial accuracy.
- Ensured cleanliness of counter area, maintaining professional appearance.
- Demonstrated product knowledge for informed customer recommendations.
- Improved customer satisfaction by providing prompt, friendly service.
- Packaged customers' purchases carefully, preventing damage to goods.
- Maintained orderly merchandising with regular shelf restocking.
Team leader Supervisor
Cinnabon
Abu Dhabi, UAE
07.2017 - 02.2021
- Monitored performance metrics, adjusting tactics when necessary for optimal results.
- Facilitated training sessions for skill development among employees.
- Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Ensured timely completion of projects through diligent supervision and guidance.
- Achieved higher productivity with strict adherence to company protocols.
- Managed shift schedules for efficient workflow.
- Boosted team morale by initiating regular feedback sessions.
- Coordinated meetings to facilitate communication among team members.
Administration Receptionist
Great Eastern Hotel
Manila, Phillipines
05.2013 - 06.2017
- Liaised with suppliers to order essential office supplies timely and cost-effectively.
- Composed correspondence on behalf of management staff, demonstrating strong written communication skills.
- Communicated effectively with clients over phone or email to confirm appointments or provide necessary information.
- Facilitated prompt resolution of customer queries, boosting client satisfaction rates.
- Assisted in event planning, ensuring successful company gatherings.
- Managed scheduling to ensure smooth operations in the office.
- Updated database regularly, ensuring accurate record-keeping at all times.
Education
Bachelor's degree - Hotel Restaurant Management
Trinity University of Asia
Phillipines 06.2010 - 05.2014
Skills
- Customer Service
- Customer relations
- Excellent verbal communication
- Professional appearance
- Product/Service Knowledge
- Friendly Attitude
- Strong Time Management
- Upselling and cross-selling
- Attention to Detail
- Patience
- Issue resolution
- Point of sale system operation
- Customer engagement
- Excellent verbal communication
Languages
English
Fluent
Timeline
Cashier - Barista
Maison De Rose Bakery & Coffee
09.2022 - Current
Supermarket cashier
8Ba Food For less
03.2021 - 08.2022
Counter Sales Representative
Paul
03.2021 - 02.2022
Team leader Supervisor
Cinnabon
07.2017 - 02.2021
Administration Receptionist
Great Eastern Hotel
05.2013 - 06.2017
Bachelor's degree - Hotel Restaurant Management
Trinity University of Asia
06.2010 - 05.2014
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