Jean Taylor
FPO
Summary
Skilled team player with strong background in diverse environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
SPA COORDINATOR
Revive Med Spa
2021.08 - 2022.07
- Interacted with 50 plus guests daily and provided positive impression of spa
- Scheduled guest appointments and services
- Sold products, services and memberships
- Handled cancellations and time changes to produce updated appointment schedules
- Prioritized guest satisfaction with clear communication of spa service conditions
- Maintained organized workspace to positively reflect spa quality
- Established familiarity with frequent guests to build customer loyalty
- Opened and closed spa daily by following standard operating procedures
- Answered phone calls to record new bookings and respond to service questions
- Interacted with management and colleagues to resolve important administrative matters
- Received payments and recorded receipts for services.
INDEPENDENT CONTRACTOR
Top Gun Services
2015.03 - 2016.09
- Stocked and filled shelves nightly to ensure product was available for customers.
- Informed store of things that need to be ordered for restock
FINANCIAL AID ADVISOR
University of Phoenix
2006.04 - 2009.03
- Advised students about application procedures, program costs, and student loan debt
- Monitored student financial aid files to verify completeness and compliance with federal and state regulations
- Collected, prepared, and tracked required tuition planning documents and answered inquiries regarding tuition planning and financial aid.
Server
Old Chicago
2005.03 - 2006.04
- Assisted guests with making menu choices
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Trained new servers in restaurant procedures and customer service standards
- Assisted bartender with managing deliveries to customers in different sections.
Server
Chili's
2004.10 - 2006.04
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Entered orders, delivered food and beverages, and processed payments
- Assisted guests with making menu choices
- Greeted all guests with smile and friendly greeting
- Used POS system to accurately input orders and process payments.
TELLER
Boeing Wichita Credit Union
2003.08 - 2004.06
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products
- Followed company and regulatory policies to protect customer and bank assets
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
Education
High School Diploma -
Wichita High School
Wichita, KS05.2003
Skills
- Balance Cash Drawers
- Product And Service Sales
- Manage Customer Accounts
- Credit Card Transaction Processing
- Microsoft Excel
- Payment Collection
- Greeting Guests
- Guest Services
- Customer Needs Assessment
- Commitment to Quality and Service
- Business Development
Timeline
SPA COORDINATOR
Revive Med Spa
2021.08 - 2022.07
INDEPENDENT CONTRACTOR
Top Gun Services
2015.03 - 2016.09
FINANCIAL AID ADVISOR
University of Phoenix
2006.04 - 2009.03
Server
Old Chicago
2005.03 - 2006.04
Server
Chili's
2004.10 - 2006.04
TELLER
Boeing Wichita Credit Union
2003.08 - 2004.06
High School Diploma -
Wichita High School
Similar Profiles
Michaela ZwiegMichaela Zwieg
Medical Assistant at Revive Med SpaMedical Assistant at Revive Med Spa
Angelique GonzalezAngelique Gonzalez
Client Relations Coordinator at REVIVE MED SPAClient Relations Coordinator at REVIVE MED SPA
Erich WittmerErich Wittmer
Partner / Injector - Medical Spa at Revive Med SpaPartner / Injector - Medical Spa at Revive Med Spa