Jeannen Calantas

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Received and processed stock into inventory management system.
• Carried out day-to-day duties accurately and efficiently.
• Actively listened to stakeholders, CEO's, Directors, buyers, Department Heads' requests, confirming full understanding before addressing concerns.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Prepared variety of different written communications, reports and documents.
• Collaborated with team members to achieve target results.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Delivered services to customer locations within specific timeframes.
• Demonstrated respect, friendliness and willingness to help wherever needed.

· Facilitate Procurement in Professional and General Services (RFP,RFQ, and invitation to Bid , scheduling process, scheduling noticing, assembling documentation.

· Professional interaction with colleagues or other public agencies.

· Administration of active contracts and ensure completion and compliance with all deliverables in collaboration with project managers, buyers and stakeholders.

· Provide on going assistance to staff on contract development and compliance issues.

· Administer agency records, management policies and procedure to maintain complete orderly, accurate and accessible working files and archives.

· Evaluate contracts and Procurement related documents for approvals of designated signatories (Director General & CEO’s).

· Administering records, management protocols, applying records retention policies.

· Responsible for evaluating, selecting, retrieving and arranging documents.

· Responsible for copying, scanning and storing documents.

· Create and maintain accessible, retrievable computer archives and database.

· Check the accuracy and edit the files like, contracts, memos, Waivers, LOA, RFP’s NDA, MOU’s prior to Procurement, Finance and CEO’s approval and signature.

· Maintain confidentiality around sensitive information and Terms of agreements.

· Supervised direct viewing of the document and retrieving copies.

· Assist employees with accessing the archives or guiding them.

· Administering records, management protocols, applying records retention policies.

· Archived signed contracts and tracking expiry date through the system. (GRP).

· Manage the day-to-day activities of the Team.

· Motivating the Team to Achieve Organizational goals.

· Developing and implementing timeline to achieve targets.

· Delegating task to Team Member.

· Empowering Team members skills to improve your confidence, product knowledge, and communication skills.

· Creating pleasant working environment that inspires the Team.

· Conducting quarterly reviews.

· Assisting the Manager in organizing, planning and implementing strategy to attract customer.

· Coordinating retail store operations (sales processes orders and payments).

· Ensuring store schedules and objectives are met by employees.

· Track progress of weekly, monthly, and annual objectives.

· Mentor and maintain store inventory.

· Evaluate employee performance and identify hiring and training needs.

· Supervise and motivate employee to perform their task.

· Communicate with clients and evaluate their needs.

· Handle complaints from customer and making sure to resolve and give customer satisfaction.

· Make sure all employees adhere to company’s policies and guidelines.

· Act as our store representative and set an example to the staff.

· Maintaining Customers account by recording account information

· Resolve customers complaint by determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, following up to ensure the resolution.

· Prepare product or service report by collecting and analyzing customers information.

· Manage large amount of incoming calls.

· Identify and assess customers needs to achieve satisfaction.

· Build sustainable relationship of trust through open and interactive communication.

· Resolve customer complaint via phone, emails. Mails, or social media.

· Assist with placement of orders, refund or exchange.

· Inform customers of deals and promotions.

· Work with customer service manager to ensure proper customer customers service is being delivered.

· Compile reports in over all customer satisfaction.

· Handle changes in policies or renewal.