Praveen Singh
Abu Dhabi,AZ
Summary
Proven track record in customer service excellence and cash handling, demonstrated at Pizza Hut by effectively managing high-stress situations and increasing customer loyalty. Skilled in customer assistance and time management, fostering warm relationships and ensuring operational efficiency. Achieved notable accuracy in financial transactions, showcasing a strong work ethic and integrity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier
Royal Catering Services
01.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Waiter
Foodland Restaurant - NMC Group
12.2015 - 01.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Representative
Pizza Hut
06.2008 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
04.2008
No Degree - 12th Passed
04.2004
No Degree - 10th Passed
04.2002
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
Accomplishments
Champion of the Month - Scored highest in team member balanced score card on June 2009
Certificate of achievement for achieving 100% score in CHAMPS - Management system on August 2010
Certificate of achievement for achieving 100% score in CHAMPS - Management system on February 2011
Certificate of achievement for achieving 100% score in CHAMPS - Management system on August 2011
Certificate of achievement for excelling in CHAMPS - Management system on August 2011
Certificate of achievement for achieving 100% score in CHAMPS - Management system on February 2012
Certification
Six Months Industrial Training - Hotel Park Plaza, Gurgaon from 16th Oct. 2007 to 1st March 2008
Additional Information
Passport Information
Passport No. B6243775
Date of Issue - 14/06/2024
Date od Expiry - 13/06/2034
Timeline
Cashier - Royal Catering Services
01.2018 - Current
Restaurant Waiter - Foodland Restaurant - NMC Group
12.2015 - 01.2018
Customer Service Representative - Pizza Hut
06.2008 - 10.2013
Institute of Hotel Management & Catering - GED,
Uttaranchal Board - No Degree, 12th Passed
Uttaranchal Board - No Degree, 10th Passed
Six Months Industrial Training - Hotel Park Plaza, Gurgaon from 16th Oct. 2007 to 1st March 2008
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