Summary
Overview
Work History
Education
Skills
Timeline
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Jedidah Kilonzo

Jedidah Kilonzo

customer service
Dubai

Summary

Dynamic Customer Service Representative with a proven track record at Apparel Group, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, leading to increased customer satisfaction through prompt and accurate information delivery. Committed to delivering exceptional service and fostering positive relationships.

Overview

4
4
years of professional experience
1
1
Language

Work History

Customer Service Representative

Apparel Group
04.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Receptionist

Espresso Salon and Spa
01.2022 - 02.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Bachelor of Arts -

MOUNT KENYA UNIVERSITY
KENYA
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Cultural awareness

Stress resistant

Basic knowledge of Microsoft,Word and excel

Timeline

Customer Service Representative

Apparel Group
04.2023 - Current

Receptionist

Espresso Salon and Spa
01.2022 - 02.2023

Bachelor of Arts -

MOUNT KENYA UNIVERSITY
04.2001 -

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