Jeena Jaya
Dubai,U.A.E.
Summary
Dynamic and results-driven professional with a strong foundation in customer service and exceptional organisational abilities. Proficient in Opera PMS, Opera Cloud, HotSos, Vicas MS-Office, Outlook, and Power App, demonstrating excellent multitasking and problem-solving skills. Strong leadership capabilities complemented by effective communication skills aim to leverage expertise in a challenging role that fosters growth and innovation.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Room Division - Operations Supervisor (Pre-Opening
Delano Hotel - Blue Waters Resorts LLC
Dubai, UAE
08.2024 - Current
- Pre-opening team member overseeing critical operational projects, including uniform procurement, collateral designing & procurement and property signage implementation, and room snagging to release the rooms&suites.
- Supervised daily operations within room division to ensure seamless guest experiences.
- Coordinated staff training programmes to enhance service delivery and operational efficiency.
- Implemented standard operating procedures to maintain high levels of cleanliness and organisation.
- Facilitated communication between departments to resolve guest issues promptly and effectively.
Front Office Team Leader
Jumeirah Al Naseem
Dubai, UAE
10.2022 - 06.2025
- Directed front office staff, optimising daily operations through effective task delegation.
- Revamped training protocols to enhance team performance and customer service skills.
- Implemented streamlined scheduling procedures, boosting productivity and reducing client wait times.
- Collaborated with senior management to execute strategic initiatives for revenue growth and improved efficiency.
- Resolved guest complaints and concerns with a focus on maintaining high levels of service quality and professionalism.
- Collaborated with various departments to ensure seamless service delivery and address guest inquiries promptly.
Front Office Executive
Jumeirah Al Naseem Hotel
Dubai, UAE
07.2020 - 10.2022
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guest's needs.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
Front Office Executive
Jumeirah Burj Al Arab Hotel
Dubai, UAE
08.2018 - 05.2020
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guest's needs.
- Established administrative work procedures to track staff's daily tasks.
Executive Butler
Jumeirah Burj Al Arab Hotel
Dubai, UAE
11.2017 - 07.2018
- Meet and greet guests as they arrive at the hotel and be their first point of contact for questions and queries.
- Anticipate guests' needs and provide a seamless service to them to acquire any items they need and provide them with fast, timely service for all of their needs.
- Have a thorough understanding of the inventory and the consumables on offer, such as specialty wines, champagnes, and spirits, along with food, snacks, etc and make recommendations on pairing drinks and food where required.
- Monitor stocks of items, and re-stock where applicable.
- Liaise with all hotel departments including housekeeping, kitchen, and reception staff to meet the guest's needs.
- Provide excellent and professional service of meals and drinks to guests.
- Recommend attractions and activities for guests.
- Ensure compliance with hotel safety and hygiene guidance at all times.
- Ensure guest's rooms are presentable, clean, and tidy, and liaise with housekeeping to ensure such.
- Attend to guests at check out to ensure a smooth and happy departure from the hotel.
- Be well-groomed, professionally dressed, and compassionate at all times.
Trainee (Purchasing – Operations – E-Commerce)
Fly Dubai LLC
Dubai, UAE
05.2017 - 10.2017
- Explore the needs and expectations of the customer, undertake research and use specialized knowledge of the Fly Dubai Holidays destinations and products to tailor-make a travel package to suit the customer’s needs.
- Using knowledge gained via research and feedback, make recommendations to your manager, which contributes to the development of new and improved travel destinations and products.
- Remain knowledgeable about Fly Dubai Holidays destinations and products by remaining up-to-date with the range of destinations and products featured.
- Create the bookings in the system ensuring correct liabilities, product codes and record details of all relevant client/supplier interaction and communications are filed to ensure that colleagues without dependence on individual staff members can access the same information.
- Mapping of all the Countries, Cities, and Hotels & Room types of each property in the software based on Expedia.
- Entering the contracts between the DMC & Fly Dubai in the software.
- Checking all the contracts entered are up to mark in detailing of the Price, Days, Offers & Supplements.
Guest Service Officer
EMAAR Properties Middle East Dubai - Vida Hotels & Resorts
Dubai, UAE
04.2011 - 08.2015
Education
Bachelor of Arts - English Literature
Calicut University
Kerala, India04-2012
Bachelor of Arts - Hospitality Administration And Management
Frankfinn Institute of Airhostess Training
Kerala, India11-2007
Skills
- Opera PMS, Opera Cloud,HotSos, Vicas MS-Office, Outlook,Power App
- #Excellent multitasking
- #Strong leadership skills
- #Proficient in communication
- #Exceptional organizational abilities
- #Experienced in customer service
- #Skilled in problem-solving
Certification
- Burj Al Arab Butler Academy Completion
- Departmental Trainer
Accomplishments
Heart Of Burj Al Arab Silver Award
Spirit of Jumeirah Award
Personal Information
Title: Room Division - Operations Supervisor
Hobbies
Exploring distant lands
Getting lost in a good book
Capturing moments
Timeline
Room Division - Operations Supervisor (Pre-Opening
Delano Hotel - Blue Waters Resorts LLC
08.2024 - Current
Front Office Team Leader
Jumeirah Al Naseem
10.2022 - 06.2025
Front Office Executive
Jumeirah Al Naseem Hotel
07.2020 - 10.2022
Front Office Executive
Jumeirah Burj Al Arab Hotel
08.2018 - 05.2020
Executive Butler
Jumeirah Burj Al Arab Hotel
11.2017 - 07.2018
Trainee (Purchasing – Operations – E-Commerce)
Fly Dubai LLC
05.2017 - 10.2017
Guest Service Officer
EMAAR Properties Middle East Dubai - Vida Hotels & Resorts
04.2011 - 08.2015
Bachelor of Arts - Hospitality Administration And Management
Frankfinn Institute of Airhostess Training
Bachelor of Arts - English Literature
Calicut University