Jeevan Pandey

• Dynamic and customer-focused professional with a successful background in

providing exceptional customer service across various facets of the aviation

industry.

• Proficient in managing check-in, boarding, mishandled baggage, and

special handling processes.

• Adept at utilizing customer handling systems,

ensuring compliance with regulations, and resolving passenger issues.

• Known for proactive monitoring to prevent operational delays and disruptions.

• Work in different shifts.

• • Displayed excellent customer service skills, teamwork and understanding to achieve customer satisfaction.

Strive as part of a dedicated team to ensure the best service is provided for all customers.
• To always, adhere to the set service standards and procedures so that the passengers are handled in a friendly
and efficient manner.
• Providing support to the airline and airline customers throughout their journey.
• Duties involved providing assistance with bookings/ reservations, processing boarding passes and managing
check-ins.
• Attention to detail and effective problem solving skills to ensure customer satisfaction.
• To show sensitivity and understanding being patient in stressful situations.
• Excellent verbal skills.

• Providing efficient and exceptional service to a wide variety of individuals on a daily basis, including: guests, potential guests, vendor partners and team members.

• Responsible for greeting all guests entering and experiencing in a friendly, fun and courteous manner

• Help customers with complaints and questions

• Solve simple customer concerns.

• Personalized, competent, convenient, and proactive

•

• As an Airport Loader, I excelled in safely loading and unloading cargo,

baggage, and items onto and off of aircraft.

• Utilizing equipment such as tugs

and conveyor belts, I ensured efficient movement of goods while maintaining

strict adherence to safety protocols.

• My effective communication skills enabled

seamless coordination with airline staff and ground crew.

• Contributing to the

smooth operation of ground services

• Supported team by demonstrating respect and willingness to help.

• Worked comfortably and confidently at height, accessing elevated products safely and securely.
• Maintained accurate stock records for easy tracking and retrieval of goods.
• Loaded packaged goods on to trucks for shipping.
• Ensured picking documentation was completed correctly.
• Prepared items for timely dispatch and safe transportation.
• Checked incoming shipments, verifying accuracy against invoices or orders.
• Performed tagging and labelling of warehouse inventory.
• Delivered services to customer locations within target timeframes.

• Monitored and reported suspicious activity to security officer to avoid theft.
• Assisted customers in locating specific items to boost satisfaction.
• Assisted customers with product selection for optimal satisfaction.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
• Learnt about new products quickly, providing comprehensive guidance to customers.