Ticketing
Jeff Antony
Sharjah
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager Director
Stargate Tourism and Travel LLC
Dubai
01.2020 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maintained professional, organized and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Reservation & Ticketing Supervisor
AROOHA TOURS & TRAVELS LLC
02.2018 - 12.2019
- To ensure that the team at all points of purchase provide a consistently high level of customer service at all times and to ensure all customer enquiries are responded to appropriately
- To process ticket sales and reservations using GDS Ticketing System and other ticketing systems as required
- To audit ticketing paraphernalia stock levels on a weekly basis and replenish such stock via the appropriate channels when required
- To act as deputy to the Ticketing Customer Services Manager in all aspects of that role where and when appropriate
- To ensure that all relevant show/event information is appropriately circulated to the Ticketing Team, Ticket outlet and agents
- The duties of the post require the flexibility to work various shifts mainly between the hours 8.30am-9.30pm including weekends, evenings and Bank Holidays to meet the target
- To undertake any other duties commensurate with this post as determined by the Head of Ticketing Operations.
Senior Travel Consultant
TALENT TRAVEL & TOURISM LLC. IATA
Dubai
09.2014 - 02.2018
- Plan and sell transportations, accommodations, insurance and other travel services
- Cooperate with clients to determine their needs and advise them appropriate
- Destination, modes of transportations, travel dates, costs and accommodations
- Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
- Book transportation, make hotel reservations and collect payment/fees
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Deal with occurring travel problems, complaints or refunds
- Network with tour operators
- Meet profit and sales targets.
Ticketing Staff
MILES TRAVEL & TOURISM. IATA
06.2012 - 07.2014
- Provide customers with travel suggestions and information such as guides, directories, brochures, and maps
- Reply mails, answer telephones, direct calls and take messages
- Assemble and issue required documentation such as tickets and itineraries
- Confer with customers to determine their service requirements and travel preferences
- Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements
- Prepare customer invoices, and accept payment
- Achieving and exceeding the targets set for the branch.
SATGURU Tours & Travels. IATA, GSA Asky Airlines
04.2011 - 02.2012
- As a GSA In charge I am entrusted with the responsibility of managing the day-to-day GSA operations as per defined process / policy and to affect the above stated my role involves;
- Achieving and exceeding the targets set for the GSA
- Communicating with the head office and submitting all the required
- To prepare monthly BSP reports
- Continuously communicating with all office staff; maintaining high performance and team culture of the organization.
Travel Consultant
Journeys Tours and Travels India Pvt Ltd
04.2010 - 03.2011
- Answer inquiries regarding such information as schedules, accommodations, procedures, and policies
- Assemble and issue required documentation such as tickets and itineraries
- Confer with customers to determine their service requirements and travel preferences
- Contact customers to advise them of travel conveyance changes or to confirm reservations
- Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
- Promote particular destinations, tour packages, and other travel services.
Trainee
Vardha Tours & Travels
05.2009 - 03.2010
- Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
- Designing and developing training and development programs based on both the organization’s and the individual's needs
- Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization
- Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery or e-learning packages.
Agency Coordinator
Citi Financial Consumer Finance India Ltd, DSA
04.2005 - 03.2008
- Achieving and exceeding the targets set for the DSA, and submitting all the required reports
- Is responsible for coordinating the whole team to ensure smooth functioning of work and motivate their performance to achieve the individual target
- To impart product, customer service and till training to new associate
- To enforce discipline in the team and report matters of indiscipline to the higher authorities.
Education
Pre Degree -
Calicut University, Patriot Aviation College
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B.Com - undefined
Techno Global University
Skills
Jeff Antony
Reservation coordination
Certification
Diploma in Computer Application (DCA) from Institute for Research Services (IRS), Thrissur, Kerala, India, which cover the syllabus MS Word, MS Excel, FoxPro, Computerised Telex & Fax and Data Processing Concepts.
Additional Information
- PERSONAL DETAILS , Permanent address : CRA-12
Accomplishments
- Achieved IATA Accreditation by introducing gds for Ticketing tasks.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Affiliations
- Association of Information Technology Professionals
Software
Timeline
Manager Director
Stargate Tourism and Travel LLC
01.2020 - Current
Reservation & Ticketing Supervisor
AROOHA TOURS & TRAVELS LLC
02.2018 - 12.2019
Senior Travel Consultant
TALENT TRAVEL & TOURISM LLC. IATA
09.2014 - 02.2018
Ticketing Staff
MILES TRAVEL & TOURISM. IATA
06.2012 - 07.2014
SATGURU Tours & Travels. IATA, GSA Asky Airlines
04.2011 - 02.2012
Travel Consultant
Journeys Tours and Travels India Pvt Ltd
04.2010 - 03.2011
Trainee
Vardha Tours & Travels
05.2009 - 03.2010
Agency Coordinator
Citi Financial Consumer Finance India Ltd, DSA
04.2005 - 03.2008
Pre Degree -
Calicut University, Patriot Aviation College
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B.Com - undefined
Techno Global University