Jefferson Dela Cruz
Dubai,United Arab Emirates
Summary
Dedicated professional with a strong foundation in customer service, time management, and problem-solving skills. Demonstrates adaptability and flexibility in dynamic environments, coupled with basic computer and data entry skills. Known for attention to detail, extensive product knowledge, and goal-oriented approach. Expertise in upselling, handling product returns and exchanges, and efficient order processing. Committed to leveraging these competencies to achieve career growth within the customer service industry.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
Homesmiths
Dubai, United Arab Emirates
10.2024 - 04.2025
- Company Overview: United Arab Emirates
- Exceeded sales targets by 30% through strategic upselling techniques
- Developed strong customer relationships, boosting repeat business by 25%
- Implemented effective merchandising strategies, increasing product visibility
- Utilized CRM tools to track customer interactions and improve follow-ups
- Collaborated with management to optimize inventory and reduce stockouts
- Delivered exceptional customer service, resulting in a 95% satisfaction rate
- Participated in promotional events, driving foot traffic and sales growth
- United Arab Emirates
- Managed inventory, minimising stock shortages or overages.
- Boosted brand awareness for raising sales performance.
- Identified potential upsell opportunities, enhancing overall profit margins.
- Handled cash transactions accurately to avoid discrepancies.
- Adhered strictly to company policies and procedures ensuring compliance at all times.
- Collaborated with team members to achieve monthly targets.
Call Center Representative
Concentrix
01.2022 - 07.2024
- Company Overview: Philippines
- Processed customer orders and payments accurately and efficiently
- Proven track record of exceeding sales goals and maintaining high levels of customer satisfaction in a fast-paced environment
- Managed incoming calls efficiently and professionally, handling a high volume of inquiries and complaints
- Skilled in navigating computer systems and CRM software to accurately input and update customer information
- Collaborated with team members to optimize workflows and ensure timely resolution of customer issues
- Consistently met and exceeded quality and productivity metrics in a call center setting
- Philippines
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Built long-term client relationships through exceptional customer service skills.
Education
Diploma - Hospitality and Tourism Management
Asian Institute of Technology
01.2016 - 01.2018
Skills
- Customer service skills
- Time management skills
- Problem-solving skills
- Adaptability and flexibility
- Basic computer skills
- Data entry skills
- Attention to detail
- Product Knowledge
- Goal Oriented
- Upselling expertise
- Product returns and exchanges
- Order processing
Timeline
Sales Associate
Homesmiths
10.2024 - 04.2025
Call Center Representative
Concentrix
01.2022 - 07.2024
Diploma - Hospitality and Tourism Management
Asian Institute of Technology
01.2016 - 01.2018
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