JEFFREY AQUINO
Abu Dhabi
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
19
19
years of professional experience
Work History
Supervisor
MING'S CHAMBER
Abu Dhabi
10.2020 - 01.2024
- Company Overview: Bronze Restaurant Management LLC, Abu Dhabi, U.A.E
- Managing restaurant staff's work schedules
- Overseeing food preparation, presentation and storage to ensure compliance with food health and safety regulations
- Monitoring the restaurant's cash flow and settling outstanding bills
- Resolving customer complaints in a professional manner
- Demonstrates a complete understanding of menu items and explains them to guests accurately
- Write customer's food orders, memorize orders or enter orders into computers for transmittal to kitchen staff
- Check with customers to ensure that they are enjoying their meals and take action to resolve any issues
- Serve food and/or beverages to customers; prepare and serve speciality dishes at the tables as required
- Understand and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up
- Bronze Restaurant Management LLC, Abu Dhabi, U.A.E
Store Supervisor/Sandwich Artist
SUBWAY
Abu Dhabi
12.2013 - 09.2020
- Company Overview: Abu Dhabi, U.A.E
- Exhibits a cheerful and helpful manner while greeting guests and preparing their orders
- Demonstrates a complete understanding of menu items and explains them to guests accurately
- Uses Point of Sale system/cash register for orders
- Performs Cash-In Procedure, accounting for all forms of money, consumables, etc
- Prepares food as per store (Subway) International code, standard and practice
- Checks products in the unit area and restocks items to ensure a sufficient supply throughout the shift
- Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up
- Cleans and maintains all areas of the restaurant to promote a clean image
- Understands and adheres to the 3-step method for cleaning
- Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY Operations Manual
- Maintains professional appearance and grooming standards as outlined in the SUBWAY Operations Manual
- Performs paperwork duties as assigned
- Completed University of SUBWAY courses as directed
- Abu Dhabi, U.A.E
Food & Beverage Attendant
FRENCH BAKER
Manila
05.2007 - 12.2008
- Company Overview: Manila, Philippines
- Prepare tables for meals, including setting up items such as linens, silverware and glassware
- Write customer's food orders, memorize orders or enter orders into computers for transmittal to kitchen staff
- Take orders from customers for food and beverage
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Serve food and/or beverages to customers; prepare and serve speciality dishes at the tables as required
- Collect payments from customers
- Manila, Philippines
Card Dealership Receptionist
Xavier Cars and Auto Shop
Manila
01.2005 - 04.2007
- Company Overview: Manila, Philippines
- Answer phone calls in a professional manner and transfer customers promptly to the appropriate destination
- Takes messages from customers when the desired person is unable to be reached or at customer request
- Greet clients cheerfully and provides timely, friendly, professional service
- Provides excellent customer service by listening to customer inquiries and requests and asking questions to identify needs
- Handled questions about the business and offered brochures with the business information
- Claims warranty repairs (labour and parts)
- Reconcile debit, credit notes and invoicing retail, internal purchases and warranties
- Sorting and sending car spare parts to the warehouse
- Maintained a pleasant atmosphere in the reception area
- Communicate clearly and effectively
- Managing Office Assets such as computers, furniture, etc
- Knowledgeable of administrative and clerical procedures and systems such as word processing and managing files and records
- Other tasks: Managing files, encoding, preparing communication letters, rough drafts, oral instructions and reports
- Manila, Philippines
Education
Secondary School Diploma -
Rizal High School - Annex
Manila, Philippines01.2013
Skills
- Food safety
- Staff management
- Customer service
- Inventory management
- Problem solving
- Decision making
- Processes and procedures
- Attention to detail
Training
- Training in Personality Development, Myr-Jim Training Center, Taguig City, Philippines, 03/01/10 - 03/26/10
- Basic Food Beverage, Myr-Jim Training Center, Taguig City, Philippines, 03/01/10 - 03/26/10
- Housekeeping for Hotel and Restaurant Operations, Myr-Jim Training Center, Taguig City, Philippines, 03/01/10 - 03/26/10
Personal Information
- Place of Birth: Manila
- Date of Birth: 08/24/86
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
Supervisor
MING'S CHAMBER
10.2020 - 01.2024
Store Supervisor/Sandwich Artist
SUBWAY
12.2013 - 09.2020
Food & Beverage Attendant
FRENCH BAKER
05.2007 - 12.2008
Card Dealership Receptionist
Xavier Cars and Auto Shop
01.2005 - 04.2007
Secondary School Diploma -
Rizal High School - Annex
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