Jeffrey dela Cruz
Al Qasimia
Summary
Reliable and experienced Dubai Duty Free sales staff with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Skilled in processing transactions and using POS registers. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
22
22
years of professional experience
Work History
Loss Prevention Assistant
Dubai Duty Free
11.2012 - 12.2024
- Carry out routine and regular inspection of DDF shops and backups in the airport.
- Walked property during busy periods to observe activities and protect assets.
Sales Assistant
Dubai Duty Free
02.2008 - 10.2012
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Processed shipments efficiently upon arrival to ensure timely stocking of new merchandise on the floor.
- Improved store appearance with effective merchandising and creative displays.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Building rapport with existing clientele.
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
Assistant Manager
Greenwich Pizza Corp.
09.2002 - 05.2004
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Bachelor of Science - Accountancy
Laguna College
San Pablo City, Philippines01.2000
Skills
- Sales expertise
- Cash Handling
- Merchandise Display
- Store maintenance
- Point of sale operation
- Visual Merchandising
- Building rapport
Hobbies and Interests
- Singing in a choir (main voice: Bass)
- Badminton and working out (fitness and health)
- Spending time with my children (family)
Timeline
Loss Prevention Assistant
Dubai Duty Free
11.2012 - 12.2024
Sales Assistant
Dubai Duty Free
02.2008 - 10.2012
Assistant Manager
Greenwich Pizza Corp.
09.2002 - 05.2004
Bachelor of Science - Accountancy
Laguna College
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