JEFFREY R. CONCEPCION

Assists in coordinating and monitoring activities of workers engaged in the dock work activities by performing the following duties:

• Responsible for collaborating employees shifts to be better utilize manpower to accomplish tasks.
• Works closely with the team subordinates and collaborating to senior management project and business goals competently.
• Monitors and expedites flow of materials within the dock area and makes adjustments when necessary.
• Manages single section of dock area pertaining to training, quality, workmanship, productivity, recovery, sanitation, and employee practices
• Reports continuing performance and attendance issues to supervisor
• Receives and answers questions from workers pertaining to dock area processes or equipment operation.
• Maintains workflow records and documents as necessary.
• Assures compliance with all safety and dock practices.
• Ensuring the team is adhering SOP for fresh and frozen item deliveries.
• Actively participates in safety policies, activities and implementations.

• Monitoring daily employee performance.
• Ensuring customer satisfaction.
• Manage daily schedules, employee shifts, and time-off request.
• Count cash at the end of the shift and manage bank deposits.
• Provide guidance and feedback to employees when needed.
• Ensure industry rules and regulation are followed.

• Take orders and serve food and beverages to patrons.
• Communicate with customers to resolve complaints or ensure satisfaction.
• Multi-tasking various front-of-the-house duties.
• Receive payment by cash, credit cards, or automatic debits.
• Issue receipts, refunds or change due to customers.

• Collaborate with procurement staff to list expected deliveries.
• Receiving shipments and sign a paperwork upon receipt.
• Unload packages from incoming trucks Inspect contents to ensure they are undamaged.
• Verify packages according to order and invoices (quantity, quality, price etc.) Contact supplier or shipper if a mistake is identified.
• Maintain accurate records and assist in inventory control.

• Acts withintegrity, honesty andknowledgethatpromotetheculture,valuesand mission ofStarbucks.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Maintains a clean and organized workspace so that co-workers can locate resources and products as needed.
• FollowsStarbucks operational policies andprocedures, including those forcashandhandling and safety and security, to ensure the safety of all partners during each shift.

• Demonstratesgoodproductknowledge; takestheinitiative toaccurately describe the features and benefits of various lenses and frames by using the following tools: ◼ Frame Center ◼ Accufit ◼ Lens Center Assiststhecustomerinselectingframesandlensesthatarebestsuitedfortheirlifestyle, prescriptionandpriceneeds.Suggestsimprovementsandrecommendssolutionsto problems.
• Reinforces customer’s finalselection.
• Takes time to help the customers and answer questions giving them a better understanding of availableoptions.
• Showspatienceandcourtesytoindecisiveorhard, -pleasecustomer TRAININGS AND SEMINARS ATTENDED Hotel Familiarization Seminar – New World Hotel, 2011) Sangguniang Kabataan Federation Capability Building Seminar.