JEFFREY RABI PONCE
Front Office/Waiter/Bartender
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Devoted to delivering quality service and exceeding expectations.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Waiter/Bartender
Gulf Court Hotel
Dubai
07.2021 - Current
- To ensure that health and safety and procedures are respected (especially HACCP)
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Informed customers about daily and seasonal specials.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative
Al Mana Fashion LLC, Go Sport Mall of Emirates
Dubai
11.2014 - 05.2020
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Crew Trainer
Mc Donald’s Kuwait
12.2010 - 04.2014
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety and customer service.
- Trained other employees in customer service, food safety and performance requirements.
Education
BS - Computer Engineering
Technological Institute of the Philippines
01.2002 - 01.2004
Skills
MS Office Proficiency
Communication
Flexibility
Organization
Teamwork
Friendliness
Composure
Efficiency
Cash management
People skills
Certification
Crew Training Certificate
Timeline
Waiter/Bartender
Gulf Court Hotel
07.2021 - Current
Customer Service Representative
Al Mana Fashion LLC, Go Sport Mall of Emirates
11.2014 - 05.2020
Crew Training Certificate
04-2014
Crew Trainer
Mc Donald’s Kuwait
12.2010 - 04.2014
BS - Computer Engineering
Technological Institute of the Philippines
01.2002 - 01.2004