Jefly Thomas
Dubai
Summary
Driven Patient Care Executive with a proven track record at Medcare Hospital, adept in Care Coordination and Training and mentoring. Excelled in enhancing patient safety, achieving quality improvement, and resolving operational issues, leading to significant patient retention. Skilled in clinical documentation and managing patient feedback, demonstrating a strong commitment to service excellence and operational efficiency.
Overview
5
5
years of professional experience
Work History
Operations Executive
Medcare Hospital
12.2023 - Current
- Manage the floor and maintain service excellence
- Monitor updating of insurance credentials in HIS
- Maintain a record of doctors data and monitor the patients footfall
- Manage patients ,doctors and team concerns
- Booking appointments and updating doctors duties in HIS
- Take ownership of customer issues and follow problem through resolution
- Maintain all the records on daily basis
- Retention of patients
- Handle and resolve customer complaints/inquires via email or phone in a timely and accurate manner
- Surgical approvals followup with insurance team and achieve monthly targets
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
Operations Executive
Aster DM Healthcare
01.2020 - 12.2023
- Enhanced customer satisfaction levels by addressing operational issues proactively and resolving customer complaints promptly
- Maintaining the Gynecology & pediatric department Operationally
- SPOC for plastic surgery department
- Monthly performance reports
- Preparing Monthly doctors duties and updating in HIS
- Training staffs on relevant topic
- Listen to team members feedback and resolve any issues or conflict
- Monitor the level of accuracy in patient registration
- Managing patient feedbacks and complaints handling
- Coordinate with doctors for medical insurance submission
Education
BBA - Business Administration
P.G.M COLLEGE , M.G UNIVERSITY
KOTTAYAM01.2018
Skills
- Microsoft Office
- HIS
- Patient Safety
- Learning ability and patience
- Clinical Documentation
Languages
English
Bilingual or Proficient (C2)
Timeline
Operations Executive
Medcare Hospital
12.2023 - Current
Operations Executive
Aster DM Healthcare
01.2020 - 12.2023
BBA - Business Administration
P.G.M COLLEGE , M.G UNIVERSITY
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