Summary
Overview
Work history
Education
Skills
LANGUAGE
Projects
PERSONAL QUALITIES
System Administration
Technical Support / Troubleshooting & Networking
Timeline
Generic
JEFSUE JOHN

JEFSUE JOHN

Sharjah,UAE

Summary

Accomplished IT professional with extensive expertise in systems administration, network management, and client technical support, demonstrating proficiency in operating systems such as Windows and Linux alongside strong command of networking hardware including routers and switches.

Overview

25
25
years of professional experience
2
2
years of post-secondary education

Work history

I.T. Administrator

GULF COASTS CO L.L.C
Sharjah, UAE
02.2014 - 08.2025
  • Integrated Windows 2008 and 2022 Server domains for over 100 computers.
  • Administered domain controllers and managed file and print server operations.
  • Configured cloud backups using Microsoft Azure, AWS, and Microsoft 365 email services.
  • Troubleshot various systems, including servers, computers, and printers.
  • Managed time attendance machines and configured PABX telephone systems.
  • Oversaw installation of CCTV DVR and NVR cameras with reliable backup methods.
  • Enhanced security through configuration of SonicWall firewalls and APC UPS battery systems.
  • Deployed Seqrite endpoint security antivirus across multiple devices.

I.T. Engineer

ARCO COMPUTERS L.L.C
Dubai, UAE
10.2006 - 02.2014
  • Integrated Windows 2008 Server Domain for over 170 computers, enhancing operational efficiency.
  • Administered primary and backup domain controllers alongside file and print servers.
  • Optimised update deployment across networked computers through WSUS implementation.
  • Configured wireless LAN/WAN for improved connectivity performance.
  • Conducted troubleshooting of servers, computers, network printers, and web email systems.
  • Managed web hosting services and administered Mdaemon Mail Servers effectively.
  • Installed virtual servers with Hyper-V and VMware while delivering desktop support via Manage Engine Service Desk.
  • Oversaw CCTV access control while generating accurate attendance records.

Computer Hardware & Printer Service Engineer

ACCORD Computer (P) LTD
, India
09.2001 - 10.2006
  • Served as Software and Hardware Resident Engineer for 10 plants under Endurance Group.
    Executed repairs and assembly of various PCs, ensuring operational efficiency.
    Installed network systems to enhance connectivity across operations.
    Conducted repairs on Epson LQ series printers to maintain printing capabilities.
    Managed sales and service of hardware and software for diverse industries in Maharashtra.
    Oversaw maintenance of 20 servers and 400 PCs/printers, including plotters and network printers.

I.T, Technical support Engineer

ACE Systems & Software’s
, Kerala
03.2000 - 07.2001
  • Managed sales and service operations for hardware and software products.
    Engaged with technical support teams and marketing to enhance service delivery.
    Conducted repairs and assembly of personal computers, ensuring optimal performance.
    Installed and supported various software packages, including games, for client satisfaction.
    Serviced printers and network hardware, maintaining system functionality.
    Collaborated effectively within teams to achieve shared objectives.
    Demonstrated ability to work independently while meeting project deadlines.

Education

Diploma - Computer Hardware Engineer

N.T.C College of Engineering Malappuram
Malappuram, Kerala
04.1998 - 04.2000

Skills

  • Windows and Linux operating systems
  • Routers and switches networking hardware
  • SonicWALL firewall management
  • Microsoft Office and Exchange Server proficiency
  • Microsoft 365 and AWS cloud services
  • Systems administration expertise
  • LAN/WAN management skills
  • Domain management capabilities
  • Problem solving and troubleshooting skills
  • Technical support for clients
  • Network attached storage (NAS) solutions
  • Remote administration techniques
  • Time attendance configuration expertise
  • Biometric access control assistance
  • Installation and maintenance of hardware/software
  • Data backup strategies
  • effective use of Active Directory

LANGUAGE

English & Hindi, Malayalam
Beginner
English
Advanced
Hindi
Advanced
Malayalam
Native

Projects

Successfully Planned and Implemented HP PC’s Windows 95,98, XP to Windows7 8,10,11 Domain Migration From Win2003...2019 Server Successfully designed, planned, and implemented VMware ESXi-5, 4Physical Server converted to Virtual. All Data configured in NAS Storage and Symantec Backup Exec Configured for increment and Weakly Backup, Uranium backup.

PERSONAL QUALITIES

Ability to think and critically evaluates situations, make decisions, and solve problems. With passion for work and hardworking. Responsible and reliable, and understand a team environment, can work with less or no supervision, dependable, analytical, motivated and personable engineer and IT professional. Experienced in handling time-sensitive and complex multi-disciplined projects with demonstrated history of completed tasks.

System Administration

HP Enterprise Servers (G4,G5G6,G7,G8.G10, new all servers)HP Workstations HP Intel based Servers / Workstations, Hands on experience of HP Desktop and Laptops issues with hardware and OS related problems., Diagnosing and troubleshooting Laptop and desktop issues. ,Hardware installation, testing, cleaning, troubleshooting, repair and maintenance, Installing workstations, servers, Server Administration, network services and peripherals., Maintaining the Network Infrastructure, Installation, migration and configuration of network client workstations, manage Local and Domain wide groups., Designing the Backup Strategy for the sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration.

Technical Support / Troubleshooting & Networking

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, andremote systems. Deploy and configuring PCs, Workstations and Laptops. Maintenance, Troubleshooting of Desktop Pc’s, Laptops, Operating System Installation of Windows XP/VISTA,7and Windows 8,10 Installation and Raid configuration of Windows server 2003 and 2008.2012 Assistance in the design and implementation of the network (LAN & WAN), troubleshooting network problems and conflicts. Conducting periodic reviews with the customer and analyze calls and their trends to take proactive measures to reduce knowledge-based calls. Suggesting improvements in the operations and processes to make the system foolproof. Designing, implementing and supporting networks. Leading the team of technical professionals during the development stages. Maintaining, updating the LAN/ WAN diagrams of the site. Managing IP allocation and ensuring minimal downtime of machines. Installing and configuring the Windows NT, 2000, 2003, 2008R2 ,2012,2019 servers for optimal performance. Configuring Redundancy in the servers for fault tolerance with User Security and Disk Space management to optimize the server utilization. Imparting training to end-users in the post-implementation phase.

Timeline

I.T. Administrator

GULF COASTS CO L.L.C
02.2014 - 08.2025

I.T. Engineer

ARCO COMPUTERS L.L.C
10.2006 - 02.2014

Computer Hardware & Printer Service Engineer

ACCORD Computer (P) LTD
09.2001 - 10.2006

I.T, Technical support Engineer

ACE Systems & Software’s
03.2000 - 07.2001

Diploma - Computer Hardware Engineer

N.T.C College of Engineering Malappuram
04.1998 - 04.2000
JEFSUE JOHN