Jehad Hammad

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Supported clients with business analysis, documentation, and data modeling.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Organized and analyzed primary and secondary research to understand industry, market and company trends.

• Established the company in 3 months headhunted qualified human resources, and finalized office legalization.
• Improved the company website, CRM, vision, mission, 3 social media, and corporate profile.
• Created leaders and country managers in 7 countries using delegation, empowerment, and coaching.
• Mentored 13 country managers to have ownership, self-evaluation, refined quality, and employee retention.
• Boosted the client base from 4 to 12 customers, maximizing the annual turnover by 300%.
• Negotiated 12 contracts with potential customers confirming both parties’ interest delivered.
• Initiated, handled, and executed 25 projects of marketing campaigns, activations, roadshows, retail audits, market intelligence, competition study, and other ATL-BTL projects ensuring profit delivery and target achievement.
• Conducted 3 seminars for potential partners on behalf of the agency customers that facilitated an expansion in Tunis, Morocco, and Bahrain.

• Contributed to widening the company’s services; including online retail audits, Ad-hoc surveys, and analysis giving a real-time market review, and speeded up clients’ decisions, adding 5 new to the agency’s customer base.
• Managed effective liaison with 12 clients identifying customer needs using objective, cost-effective, and quality assurance methodologies delivering project targets efficiently and exceeding client’s expectations.
• Presented, planned, and supervised 15 creative ideas for product–service launches, events, and activations that reached targeted segments efficiently and exceeded the expected return on investment (ROI).
• Expanded coverage from 5 to 13 countries and increased client base by 150%.
• Introduced the annual sales plan and Omnichannel that impacted yearly income by 50% in the first year.
• Upraised team knowledge and professionalism in the industry and trained 60 sales team members on SPIN selling, merchandising; field marketing, and body language.
• Intensified visibility and brand awareness for SAMSUNG in 140 independent and organized retailers in UAE using strong market relationships for a re-branding project.

• Expanded turnover by 20% elevated the sales and customer base through direct marketing to the government sector, international institutions, NGOs, and domestic organizations.
• Organized, planned, and facilitated 2 seminars and summits for the Chairman (Mr. Talal Abu Ghazaleh) in Muscat and Dubai.

• Participated in setting up the du retail standards and procedures including, employment, KPI, QMS, merchandising, stock control, and commission scheme.
• Managed daily activities in the store monitoring smoothness and effectiveness of targets delivery.

• Motivated and trained the sales team to achieve targets; developed the store and promotional materials strategies, assured high-quality customer service, policies followed all the time, and a positive cultural environment