Jelena Bozinovska
Abu Dhabi
Summary
Accomplished VVIP Flight Attendant with a proven track record in multiple airline operations, showcasing exceptional hospitality service expertise and cross-cultural communication. Excelled in delivering unparalleled service to high-profile passengers, enhancing company's reputation through diligent teamwork and collaboration. Mastered airline operations and problem-solving, ensuring professionalism and confidence in every interaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
VVIP Flight Attendant
Presidential Flight
Abu Dhabi, United Arab Emirates
08.2021 - Current
- Delivering exceptional service to Head of State and other high profile passenger, with special focus on discretion and confidentiality
- Fulfilling luxury standards, including high-end meal service, premium beverages, and comfort amenities
- Personalized approach on every flight, from custom-made catering to individual preferences and needs of VVIP passengers
- Extensive knowledge and understanding of Middle Eastern culture, customs and traditions, as well as broad expertise on it's cuisine
- Continuously trained on latest luxury service standards, product updates and new technologies or procedures relevant to VVIP travel
- Delivering the highest safety and security standards delivery according to SEPM, as well as being trained on First Aid procedures
International Flight Attendant
Etihad Airways
Abu Dhabi, United Arab Emirates
10.2015 - Current
- The highest service standard delivered to Guests across all cabins, including meal and beverage service, answering questions, and addressing passenger needs
- Passenger safety and security being my highest priority, which includes safety demonstrations, equipment checks, assistance in medical emergencies and being vigilant about any potential threats and hazards
- Managed situations like turbulence, delays, and other in-flight disruptions calmly and efficiently
- Member of Promotional Team- Representing Etihad Airways on various events & being the face of the company
Sales Associate
Moritz Eis
Belgrade, Serbia
06.2014 - 10.2015
- Warmly welcomed customers as they enter, creating warm atmosphere, and helping customers make decisions
- Handled cash transactions efficiently while adhering to company cash handling policies
- Wrote daily reports on sales and created insights on customers' behavior
- Continuous feedback to higher management, as well as attending weekly discussions on possible improvements of business
- Presented on events that the company is sponsoring, engaging with Guests and creating upbeat atmosphere
Education
Bachelor of Laws- LLB -
Faculty of Business Economics And Entrepreneurship
Belgrade, Serbia07.2018
Skills
- Hospitality service expertise
- Strong Work Ethic
- Problem solving
- Airline Operations
- Decision-Making
- Reliability and punctuality
- Teamwork and Collaboration
- Cross-cultural communication
- Administrative tasks
Certification
- Excel Skills for Business
- Fundamentals on Social Media Advertising
- Introduction to Wine Tasting
Timeline
VVIP Flight Attendant
Presidential Flight
08.2021 - Current
International Flight Attendant
Etihad Airways
10.2015 - Current
Sales Associate
Moritz Eis
06.2014 - 10.2015
Bachelor of Laws- LLB -
Faculty of Business Economics And Entrepreneurship