JELEN P. DEJESUS
Abu Dhabi
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Overview
13
13
years of professional experience
Work History
Retail sales associate/Cashier
Brands For Less
Abu Dhabi, United Arab Emirates
10.2021 - Current
- Provided excellent customer service by maintaining a friendly and approachable demeanour.
- Ensured accuracy during transactions for error-free cash handling.
- Handled high-volume customer interactions with patience and professionalism.
- Assisted customers in locating products, improving shopping experience.
- Resolved customer complaints successfully, promoting positive brand image.
- Upheld store cleanliness standards, contributing to a pleasant shopping environment.
- Offered product recommendations based on customer needs and preferences.
Senior sales associate
LULU Hypermarket Mushrif Mall
Abu Dhabi, United Arab Emirates
09.2016 - 10.2021
- Boosted team morale by implementing regular training and development sessions.
- Managed customer queries to improve overall service experience.
- Conducted regular staff training to increase product knowledge and sales skills.
- Coordinated with other departments to ensure smooth operations.
- Supervised the sales team, enhancing their performance and productivity.
- Maintained up-to-date knowledge of market trends for informed decision making.
- Fostered a positive work environment, enhancing employee morale and productivity.
Retail sales associate
S.M Group of Companies
Pampanga city, Philippines
07.2015 - 07.2016
- Collaborated with team members for efficient store operations.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Retail sales associate
Robinson's place
Pampanga City, Philippines
12.2013 - 06.2015
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
- Managed stock levels for optimal store performance.
- Dealt with returns, ensuring customer satisfaction.
- Provided product knowledge to customers for informed purchases.
- Advised customers on product selection based on their needs.
- Conducted inventory checks to ensure stock accuracy.
- Collaborated with team members for efficient store operations.
- Supported marketing initiatives by setting up promotional displays.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
Waitress assistant
Cabalen Restaurant
Pampanga city, Philippines
01.2012 - 09.2013
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Assisted in menu planning, contributing to variety and innovation.
- Collaborated with team to provide efficient service during peak hours.
Education
Hotel and Restaurant Management -
System Plus College Foundation (SPCF)
Philippines /2007 - /2009
Skills
- Cash handling
- Customer Service
- Product expertise
- Confident communicator
- Sales techniques
- Product knowledge
- Upselling expertise
- Complaint resolution
- Promotions
- Sales strategy implementation
- Complaint handling
Timeline
Retail sales associate/Cashier
Brands For Less
10.2021 - Current
Senior sales associate
LULU Hypermarket Mushrif Mall
09.2016 - 10.2021
Retail sales associate
S.M Group of Companies
07.2015 - 07.2016
Retail sales associate
Robinson's place
12.2013 - 06.2015
Waitress assistant
Cabalen Restaurant
01.2012 - 09.2013
Hotel and Restaurant Management -
System Plus College Foundation (SPCF)
/2007 - /2009
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