Lee Skink

• Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
• Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
• Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
• Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Responsibilities included the following:

• Managed guest relations, ensuring exceptional service levels were met at all times.
• Managed approximately 65 incoming calls, emails and faxes per day from customers
• Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
• Organized guest events and activities to create memorable experiences and foster positive relationships.