JENELYN HONTIVEROS
DUBAI,UAE
Summary
Results-driven Sales Agent with knack for building strong customer relationships and driving revenue growth. Consistently exceeded sales targets by leveraging in-depth product knowledge and persuasive communication skills. Recognised for enhancing client satisfaction and contributing to team success through strategic sales planning and execution.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Sales agent
Madonne Online Shop
Dubai, Uae
08.2023 - 09.2024
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Conducted market research to identify new business opportunities.
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Delivered high sales performance within budget to strict deadlines and targets.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Receptionist
iglow Lounge Dmcc
Dubai, Uae
06.2020 - 07.2022
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
Sales clerk
Dunia Clothing store
Ras al-Khaimah, Uae
05.2017 - 04.2019
- Increased customer satisfaction by providing prompt and courteous service.
- Maintained clean and organised sales floor for better shopping experience.
- Achieved daily sales goals with professional product presentation.
- Handled customer queries and complaints, improving store reputation.
Sales and customer service representative
Save More Supermarket
Davao, Philippines
09.2015 - 02.2017
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained high standards of professionalism whilst interacting with customers.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Established strong relationships with customers, enhancing brand loyalty.
Education
College - Bachelor of Education
UNIVERSITY OF MINDANAOI
Davao, Philippines 06.2012 - 04.2013
CERTIFICATE - Basic Computer skills
Rolla Academy
Dubai, Uae 06.2021 - 08.2021
CERTIFICATE - SPEACIAL EDUCATION NEEDS
i-CONNECT GLOBAL EDUCATION
Dubai,Uae 07.2024 - 09.2024
CERTIFICATE - Assistant Teaching
iCONNECT GLOBAL EDUCATION
Dubai, Uae 07.2024 - 09.2024
CERTIFICATE - Applied Behaviour Analysis (ABA)
iCONNECT GLOBAL EDUCATION
Dubai, Uae 07.2024 - 09.2024
Skills
- Sales techniques
- Customer segmentation
- Market research
- Cross-Selling techniques
- Strategic planning capability
- Client retention strategies
- Social media marketing
- Salesforce
- Product demonstrations
- Sales strategies
- Negotiation tactics
- Sales pitching
- Customer service excellence
- Telephone etiquette
- Cash handling
- Customer Service
- Communication
Timeline
CERTIFICATE - SPEACIAL EDUCATION NEEDS
i-CONNECT GLOBAL EDUCATION
07.2024 - 09.2024
CERTIFICATE - Assistant Teaching
iCONNECT GLOBAL EDUCATION
07.2024 - 09.2024
CERTIFICATE - Applied Behaviour Analysis (ABA)
iCONNECT GLOBAL EDUCATION
07.2024 - 09.2024
Sales agent
Madonne Online Shop
08.2023 - 09.2024
CERTIFICATE - Basic Computer skills
Rolla Academy
06.2021 - 08.2021
Receptionist
iglow Lounge Dmcc
06.2020 - 07.2022
Sales clerk
Dunia Clothing store
05.2017 - 04.2019
Sales and customer service representative
Save More Supermarket
09.2015 - 02.2017
College - Bachelor of Education
UNIVERSITY OF MINDANAOI
06.2012 - 04.2013
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