JENELYN HONTIVEROS
DUBAI,UAE
Summary
Results-driven Sales Agent with knack for building strong customer relationships and driving revenue growth. Consistently exceeded sales targets by leveraging in-depth product knowledge and persuasive communication skills. Recognised for enhancing client satisfaction and contributing to team success through strategic sales planning and execution.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Sales agent
Madonne Online Shop
Dubai, Uae
2023.08 - 2024.09
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Conducted market research to identify new business opportunities.
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Delivered high sales performance within budget to strict deadlines and targets.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Receptionist
iglow Lounge Dmcc
Dubai, Uae
2020.06 - 2022.07
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
Sales clerk
Dunia Clothing store
Ras al-Khaimah, Uae
2017.05 - 2019.04
- Increased customer satisfaction by providing prompt and courteous service.
- Maintained clean and organised sales floor for better shopping experience.
- Achieved daily sales goals with professional product presentation.
- Handled customer queries and complaints, improving store reputation.
Sales and customer service representative
Save More Supermarket
Davao, Philippines
2015.09 - 2017.02
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained high standards of professionalism whilst interacting with customers.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Established strong relationships with customers, enhancing brand loyalty.
Education
College - Bachelor of Education
UNIVERSITY OF MINDANAOI
Davao, Philippines 2012.06 - 2013.04
CERTIFICATE - Basic Computer skills
Rolla Academy
Dubai, Uae 2021.06 - 2021.08
CERTIFICATE - SPEACIAL EDUCATION NEEDS
i-CONNECT GLOBAL EDUCATION
Dubai,Uae 2024.07 - 2024.09
CERTIFICATE - Assistant Teaching
iCONNECT GLOBAL EDUCATION
Dubai, Uae 2024.07 - 2024.09
CERTIFICATE - Applied Behaviour Analysis (ABA)
iCONNECT GLOBAL EDUCATION
Dubai, Uae 2024.07 - 2024.09
Skills
- Sales techniques
- Customer segmentation
- Market research
- Cross-Selling techniques
- Strategic planning capability
- Client retention strategies
- Social media marketing
- Salesforce
- Product demonstrations
- Sales strategies
- Negotiation tactics
- Sales pitching
- Customer service excellence
- Telephone etiquette
- Cash handling
- Customer Service
- Communication
Timeline
CERTIFICATE - SPEACIAL EDUCATION NEEDS
i-CONNECT GLOBAL EDUCATION
2024.07 - 2024.09
CERTIFICATE - Assistant Teaching
iCONNECT GLOBAL EDUCATION
2024.07 - 2024.09
CERTIFICATE - Applied Behaviour Analysis (ABA)
iCONNECT GLOBAL EDUCATION
2024.07 - 2024.09
Sales agent
Madonne Online Shop
2023.08 - 2024.09
CERTIFICATE - Basic Computer skills
Rolla Academy
2021.06 - 2021.08
Receptionist
iglow Lounge Dmcc
2020.06 - 2022.07
Sales clerk
Dunia Clothing store
2017.05 - 2019.04
Sales and customer service representative
Save More Supermarket
2015.09 - 2017.02
College - Bachelor of Education
UNIVERSITY OF MINDANAOI
2012.06 - 2013.04