Jenelyn Pilapil
Dubai,DU
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
Work History
Supervisor Cum Make up Artist
Inglot Cosmetics
12.2021 - 03.2024
- Maintained database systems to track and analyze operational data.
- Developed and implemented customer service policies to enhance satisfaction.
- Conducted regular reviews of operations and identified areas for improvement.
- Solicited customer feedback to identify and improve on areas of weakness.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
BEAUTY ADVISOR
MOHAMED SADEQ RUYAN GENERAL TRADING
06.2014 - 12.2021
- Greeting all incoming and outgoing customers, providing excellent customer service at all times
- Maintaining a high level of professional customer service while keeping my area clean and the surroundings around me clean and sterile
- Responsible for suggesting products, explaining how product works and its benefit
- Resolve customer issues and answers questions to ensure a positive customer experience
- Meeting sales target, built customer relations and recruited new customers
SALES ASSOCIATE
LANDMARK GROUP
03.2012 - 04.2014
- Experienced in working as a team leader by fulfilling all in-charge basic duties when Store Manager/Supervisor is not in the store or was on vacation
- Attending outgoing and incoming calls, emails, transfers and make it priority
- Opened and closed the store include updating all logbooks as per Audit, sending report by EOD and creating staff assignments through short meeting every morning shift
- Attending customer complaints and system error pricing
- Implemented visual standards via planogram updates, emails and verbal feedback
- Maintain and making order of visuals to supplier or buyer
- Keeping track of records of incoming and current promotion, event and preparing marketing materials until permit end
BEAUTY ADVISOR
COSMETICS REVELATION CORPORATIONS
12.2009 - 02.2012
- Beauty Advisor handled 4 stores within Manila as a full support
- Update Daily Sales report and monitor stocks level
- Showed customers how to apply makeup and other products to achieve desired looks.
Education
2 Year Computer Secretarial -
Elite Technical and Vocational School Inc.
Skills
- Priority management
- Training and mentoring
- Expectation setting
- Inventory Control
- Contract Management
- Business Development
- Staff Management
- Special Effects
- Wedding makeup specialization
Accomplishments
- PC Operations NC II Passer 2009
- Attended Perfumes, SPA, Skincare and Make up Master Class Training
- Sales Target Achiever
- Awarded "Employee of the Month" February, July 2013 & Jan. 2014
Languages
Arabic
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Timeline
Supervisor Cum Make up Artist
Inglot Cosmetics
12.2021 - 03.2024
BEAUTY ADVISOR
MOHAMED SADEQ RUYAN GENERAL TRADING
06.2014 - 12.2021
SALES ASSOCIATE
LANDMARK GROUP
03.2012 - 04.2014
BEAUTY ADVISOR
COSMETICS REVELATION CORPORATIONS
12.2009 - 02.2012
2 Year Computer Secretarial -
Elite Technical and Vocational School Inc.
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