Jenevine Mbou Mbah
Sharjah,United Arab Emirates
Summary
Customer-focused waitress with extensive experience in hospitality and food service. Proven ability to deliver exceptional customer service, accurately handle orders, and create a welcoming dining atmosphere. Seeking to leverage skills in a professional restaurant or hotel setting in the UAE.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Waitress
Dinner in the Sky
Dubai, United Arab Emirates
2024.01 - 2026.05
- Assisted in delivering food and beverage service in a busy fine dining environment while upholding professional hospitality standards.
- Coordinated with kitchen staff to manage customer orders accurately using POS systems.
- Developed positive relationships with guests by providing attentive and efficient customer service.
- Addressed guest concerns professionally to support customer satisfaction and enhance dining experience.
- Ensured cleanliness and table presentation while complying with food safety and hygiene regulations.
- Supported team operations during peak hours to facilitate smooth restaurant workflow and fast service delivery.
- Processed billing, cash transactions, and card payments with accuracy and accountability.
Education
HND - Marketing
HIBMAT University Institute of Buea
2019.01 - 2020.01
Skills
- Customer Service Excellence
- Restaurant and Café Operations
- POS and Cash Register Handling
- Food Safety and Hygiene Awareness
- Effective Communication Skills
- Order Management and Accuracy
- Team Collaboration
- Fast-Paced Environment Handling
- Conflict Resolution
- Time Management and Multitasking
- Sales and Upselling Techniques
- Professional Guest Hospitality
Additional Training
Basic food & beverage service & customer handling (self-trained with knowledge from online learning platforms such as Alison).
Languages
English
Fluent
French
Fluent
Timeline
Waitress
Dinner in the Sky
2024.01 - 2026.05
HND - Marketing
HIBMAT University Institute of Buea
2019.01 - 2020.01