Jenish Chand
Dubai
Summary
Skilled Team Leader with a proven track record at Salt, The Independent Food Company, excelling in people management and Microsoft Excel. Known for enhancing team collaboration and problem-solving, leading to increased customer loyalty and revenue growth. Expert in staff training and promoting a positive dining experience, embodying teamwork and attention to detail.
Overview
7
7
years of professional experience
Work History
Team Leader
Salt, The Independent Food Company
11.2023 - Current
- Manage the food and beverage service in a hospitality outlet or unit.
- Coordinate all actions involving customers such as welcoming guests,ordering, delivering the food & beverages and supervise financials transactions.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Train junior staff, evaluate customer satisfaction, promote special menu items, monitor waiters, assign tasks, and solve customer complaints.
- Lead the wait staff working on their shift, train new staff, assign opening and closing duties and monitor wait staff duties through completion.
- Monitor servers, assign tasks, solve customer issues, make sure tables are,cleared as fast as possible, report to the dining manager, and ensure a high quality of the dining experience.
- Managing diners' food and beverage orders
- Providing service and taking payments
Head Waiter
Oblaka Restaurant
07.2021 - 06.2023
- Managing diners' food and beverage orders
- Providing service and taking payments
- Coordinating all actions involving customers
- Training new wait staff
- Assigning opening and closing duties
- Monitoring wait staff duties
- Evaluating customer satisfaction
- Promoting special menu items
- Solving customer complaints
Head Waiter
The Everest Hotel
01.2018 - 03.2020
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Education
Associate of Science -
Little Budha Academy
Mahendranagr2018
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Microsoft Exceel
Timeline
Team Leader
Salt, The Independent Food Company
11.2023 - Current
Head Waiter
Oblaka Restaurant
07.2021 - 06.2023
Head Waiter
The Everest Hotel
01.2018 - 03.2020
Associate of Science -
Little Budha Academy
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