Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Jenit Androse

Dubai,DU

Summary

Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.

Overview

8
8
years of professional experience

Work History

Operations Executive

VWR International
03.2022 - 01.2025
  • Managing the schedules and calendars of the CEO and other senior executives
  • Coordinating and scheduling meetings and conferences with internal and external stakeholders
  • Prepare and distribute meeting agendas, minutes, and other relevant materials
  • Handling confidential information and documents with discretion and maintaining their proper organization
  • Maintaining employee records of employees duty schedule and their work force planning.
  • Assisting the management team for Work progress plan and their annual leave plan as per business requirement and client requirements.
  • Coordinating with HR payroll team for the employees payouts.
  • Assisting and coordinating with IT support for the Planing and executing the company process needed requirements as per the Labor law and suits with company policy and process.
  • Organizing with dispute with employee records and update the system up to date with accuracy.
  • Streamlining the process as per standards of Company requirements and process with new involvements which gain company revenue.
  • Streamlined Accounts Payable (AP) processes by resolving vendor invoice discrepancies and improving collaboration between internal teams and vendors, enhancing efficiency and customer experience.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Collaborated on operational support tasks to achieve common goal.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.

Customer Support Executive

Integra Global Solutions
11.2019 - 02.2022
  • Managed retrieval of medical records through multiple channels, conducted quality checks, and addressed technical issues, ensuring timely processing of critical records.
  • Prioritized high-importance cases and upheld ethical standards, aligning support with client timelines and confidentiality.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Customer Service Representative

Enoah I Solutions
07.2017 - 02.2019
  • Processed and organized incoming medical records with adherence to HIPAA US State and Federal compliance laws, ensuring accuracy and confidentiality.
  • Verified large volumes of data with precision, developed medical summaries, and communicated professionally with clients, enhancing the efficiency of medical record releases.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Education

Hotel Management & Catering Tech -

Amirta Institute
01.2017

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Experience in managing budgets and handling financial documents
  • CRM (Customer Relationship Management)
  • Accounts Payable (AP) Process Management
  • Medical Records Management (HIPAA Compliance)
  • Data Verification & Quality Control
  • Issue Resolution & Troubleshooting
  • Compliance Adherence
  • Customer Support & Query Resolution
  • Process Improvement
  • Collaboration & Stakeholder Management
  • Case Prioritization & Confidentiality Handling
  • Professional Communication & Client Interaction
  • Microsoft Office
  • SAP
  • Operational excellence
  • Salesforce
  • Safety management
  • C4C
  • Transportation management
  • Asset management
  • Teamwork
  • Time management abilities

Personal Information

Nationality: Indian

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)

Timeline

Operations Executive

VWR International
03.2022 - 01.2025

Customer Support Executive

Integra Global Solutions
11.2019 - 02.2022

Customer Service Representative

Enoah I Solutions
07.2017 - 02.2019

Hotel Management & Catering Tech -

Amirta Institute

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Jenit Androse