JENITHA FERNANDES
SHARJAH
Summary
Accomplished professional with 8+ years of experience in Office administration and Customer service with diverse organizations. Hands on experience with Tally ERP package. Disiplined, focused and well organized
: Ensuring all quotes meet company standards and profit margins.
Overview
16
16
years of professional experience
Work history
Telephonic Operative and Admin Assistant
DOLPHIN RADIATORS AND COOLING SYSTEMS LLC-SP
Sharjah
09.2023 - Current
- Assisted colleagues, fostered a positive work environment.
- Performed daily checks to guarantee equipment functionality.
- Organised workflow for streamlined process execution.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns
- Ensuring all quotes meet company standards and profit margins.
Front Desk Associate
Thumbay Hospital LLC
, UAE
04.2021 - 05.2022
- Politely greeting patients and visitors to the center.
- Answer telephones, enter patient demographics and update patient information into the HIMS system.
- Responsible for registering all the data of the screening patients in Hasana Portal (DHA).
- Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
- Handling Corporate Clients with utmost care.
- Processing discounts and generating discounts.
- Monitor office supplies and Make supply orders when needed.
Executive Secretary to MD
Luxtron Systems, FZCO
01.2018 - 11.2018
- Provide management information reports.
- Travel organization for Manager and other VIP visitor’s. Provide administrative and clerical support to MD.
- Responsible for management of documents received for signature/approval-both online and offline.
- Office administration.
- Performing basic book keeping functions.
- Completes requests by greeting customers, in person or on the telephone, answering or referring Enquires.
- Provide general administrative and clerical support including mailing scanning and copying to management.
Insurance Executive
Mondovi Motors Mangalore, Maruti Suzuki
06.2010 - 07.2016
- Preparing daily and monthly report for the newly insurance renewed insurance policies.
- Organizing and maintaining file record for easy retrieval of documents when required.
- Motor insurance policy renewal and sales support to the management, after sales service management for Maruti vehicles.
- Explaining what a policy covers to clients.
- Advising the accurate and relevant customer administrative records.
- Reminding the renewal dates to the customer over the phone calls
- Reaching the monthly targets and closing the deal.
- Organizes work by reading and routing correspondence, collecting information and initiating telecommunications.
- Maintain customer confidence and protects operations by keeping information confidential.
- Gained trust to process customer invoices and payments while resolving complaints in a timely manner.
- Perform data entry and scan document Received and record invoices and arranged payments.
- Prepare regular reports and summaries of accounting activities.
- Verifying customer documents as per government regulations Data entry of cash, bank, sales, purchase & journal and office supply expense account.
- Handle all cash related transactions; tally cash with sales department daily.
Education
Bachelor of Arts - undefined
Mangalore University
IndiaUndergraduate - undefined
Dept Of Karnataka
IndiaSkills
- Tally ERP 90
- MS Word /PP/Excel/Outlook
LANGUAGES
English
Hindi
Kannada, Tulu
Basic Arabic
Timeline
Telephonic Operative and Admin Assistant
DOLPHIN RADIATORS AND COOLING SYSTEMS LLC-SP
09.2023 - Current
Front Desk Associate
Thumbay Hospital LLC
04.2021 - 05.2022
Executive Secretary to MD
Luxtron Systems, FZCO
01.2018 - 11.2018
Insurance Executive
Mondovi Motors Mangalore, Maruti Suzuki
06.2010 - 07.2016
Bachelor of Arts - undefined
Mangalore University
Undergraduate - undefined
Dept Of Karnataka