JENNA MAE LAUREANO
Abu Dhabi,UAE
Summary
Dedicated professional with expertise in espresso extraction and latte art, complemented by strong leadership and organizational skills. Proven ability to supervise food and beverage operations while ensuring food safety and hygiene standards. Adept at building relationships and resolving conflicts, with a flexible work schedule adaptability. Committed to maintaining a strong work ethic and enhancing team performance through effective interpersonal skills. Proficient in computer applications, aiming to leverage these competencies in a dynamic hospitality environment.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Food and Beverage Team Leader
Warner Bros. World Abu Dhabi
Abu Dhabi, UAE
04.2018 - 08.2025
- Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
- Supervise efficient upkeep of tools through proper usage of equipment and devices.
- Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.
- Handle customer complaints promptly and professionally
- Assist in the planning and development of menus, taking into consideration factors such as seasonal availability of ingredients and the likely number of customers
- Organize special events and promotional activities.
- Oversee the efficient operation of food and beverage outlets.
- Develop schedules and assign duties to staff members.
- Monitors inventory levels and order supplies.
- Assist with training new staff members and provide continuous training and coaching to current staff members.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
- Identify opportunities to innovate and enhance the restaurant experience
Secretary/Data Encoder
Municipal Treasurer’s Office
General M. Natividad, Philippines
03.2016 - 05.2017
- Encoding of used vouchers.
- Updating and Posting payments of Real Property Tax.
- Issuing of Accountable Form #51
- Issuing of BIR Form #0016.
- Issuing of Business Permit.
- Preparing the monthly salary of the employee.
- Preparing the daily, weekly and monthly report.
- Encoding of daily collection.
Sales Clerk/Cashier/Customer Service
International Toy World, Inc.
Mandaluyong
01.2015 - 12.2016
- Answer customer questions concerning location, price and use of merchandise.
- Accept payment and make change. Wrap or bag merchandise for customers.
- Keep record of sales, prepare inventory of stock and order merchandise.
Receptionist
La Parilla Hotel
Cabanatuan City, Philippines
01.2014 - 01.2015
- Answer the phone at the front desk to respond to current and prospective guests’ need.
- Book reservations for individual, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk.
- Schedule special services, such as spa treatments, when guests inquire.
- Communicate guests’ requests and complaints to the appropriate department.
Cashier/Hostess
Joey’s Restaurant
Cabanatuan City, Philippines
01.2014 - 01.2015
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked
- Inform customers about the day’s specials
- Take accurate food and drinks orders
- Communicate order details to the kitchen staff
- Serve food and drink orders
- Arrange table settings and maintain a tidy dining area.
- Follow all relevant health department regulations
- Provide excellent customer service to guests.
Education
Bachelor of Science - Hotel and Restaurant Institution Management
Wesleyan University Philippines
Cabanatuan City, Nueva Ecija 01.2010 - 01.2013
Secondary -
REH Montessori College
01.2006 - 01.2010
Skills
- Espresso extraction and latte art expertise
- Leadership and organizational skills
- Food and beverage supervision
- Interpersonal and conflict resolution skills
- Food safety and hygiene knowledge
- Flexible work schedule adaptability
- Strong work ethic and commitment
- Relationship building
- Computer proficiency
Certification
- Essential Food Safety Training Exam Passer June 2018
- Lavazza Barista Training Warner Bros. World Abu Dhabi June 2018
- Shimjang Korean Language Center Cabanatuan City, Nueva Ecija Philippines Korean Language Course May 2017-July 2017
- TESDA General Mamerto Natividad Nueva Ecija Philippines Computer Hardware Servicing NCII May 2013-June 2013
Languages
English
Fluent
Spanish
Elementary
Korean
Beginner
Timeline
Food and Beverage Team Leader
Warner Bros. World Abu Dhabi
04.2018 - 08.2025
Secretary/Data Encoder
Municipal Treasurer’s Office
03.2016 - 05.2017
Sales Clerk/Cashier/Customer Service
International Toy World, Inc.
01.2015 - 12.2016
Receptionist
La Parilla Hotel
01.2014 - 01.2015
Cashier/Hostess
Joey’s Restaurant
01.2014 - 01.2015
Bachelor of Science - Hotel and Restaurant Institution Management
Wesleyan University Philippines
01.2010 - 01.2013
Secondary -
REH Montessori College
01.2006 - 01.2010
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