Jenneffer Borromeo
Ras Al Khaimah
Summary
Motivated Order Management Representative processes and tracks customer orders in a fast-paced environment with a demonstrated commitment to customer service excellence. Multitasks prioritizes and problem-solves while creating and maintaining a well-organized workflow. Strong SAP knowledge and proficiency in navigating multiple systems.
Overview
17
17
years of professional experience
Work History
Sales Order Management
RAK CERAMICS
10.2016 - Current
- Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.
- Processed and submitted 10 or more Quotations and sales Orders for Tiles daily.
- Forecasted with vendors to allocate stock ahead of customer orders to reduce lead times.
- Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.
- Booked all models mentioned in LPO / PO signed by customer/s.
- Developed standard operating procedures for the team to follow and maintained records of activities.
- Developed and implemented strategies to improve team productivity and efficiency.
Sales Executive
RAK CERAMICS
05.2009 - 09.2016
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Answered customer questions about products and services, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Established and maintained positive relationships with customers to determine product availability and quality.
- Directed sales support staff in administrative tasks to help close deals.
- Developed strong rapport with customers and created apositive impression of the business.
Documentation Staff
RAK CERAMICS
12.2006 - 04.2009
- Utilized logistics software to manage, monitor, and track shipments from origin to destination.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Coordinated export of goods for multiple clients, providing accuracy and timely delivery.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with Customs and international regulations.
- Prepared and submitted reports on export activity to management.
- Advised clients on transportation and payment methods.
- Worked with internal staff to process documents and sent them for closing.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files, and cloud storage.
- Worked with internal team members to remedy issues with preemptive solutions.
Education
Bachelor of Science - Education
University of Northeastern Philippines
Philippines04.2000
Bachelor of Arts - Economics
University of Northeastern Philippines
Philippines03.1994
Skills
- Clerical Support
- Relationship Building
- Attention to Detail
- Organization and Time Management
- Dependable and Responsible
Timeline
Sales Order Management
RAK CERAMICS
10.2016 - Current
Sales Executive
RAK CERAMICS
05.2009 - 09.2016
Documentation Staff
RAK CERAMICS
12.2006 - 04.2009
Bachelor of Science - Education
University of Northeastern Philippines
Bachelor of Arts - Economics
University of Northeastern Philippines
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